MULTIPLE PLT AND CABIN ATTENDANT RPT; B767-300; DFW-MIA. ORIGINAL CABIN CREW ILLEGAL. 3 CABIN ATTENDANTS GRABBED OFF ANOTHER FLT TO WORK (FAA MINIMUM 5); INCLUDING 2 DEADHEADERS. IN THE CONFUSING CREW CHANGE; DOOR 1 UNMANNED FOR TKOF.

Date: 2000-06 · Aircraft: B767-300 and 300 ER

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-other-unknown

Synopsis

MULTIPLE PLT AND CABIN ATTENDANT RPT; B767-300; DFW-MIA. ORIGINAL CABIN CREW ILLEGAL. 3 CABIN ATTENDANTS GRABBED OFF ANOTHER FLT TO WORK (FAA MINIMUM 5); INCLUDING 2 DEADHEADERS. IN THE CONFUSING CREW CHANGE; DOOR 1 UNMANNED FOR TKOF.

Narrative

WE WERE REASSIGNED AT THE LAST MIN OFF OUR DEADHEADING BACK TO SNA TO WORK A FULL B767-300 DFW-MIA BECAUSE THE CABIN CREW HAD GONE ILLEGAL. IT WAS VERY CHAOTIC WITH THE ILLEGAL CREW GETTING OFF AND THE 3 OF US TRYING TO GET ON. THE PAX SVC MGR OR LEAD AGENT HAD TOLD US THAT WE WERE A MINIMUM CREW OF 5 AND THAT 2 DEADHEADERS ON THE FLT HAD BEEN INFORMED THAT THEY WOULD BE OUR #3 AND #5. SHE READ OUT OUR NAMES AND POS AS WE GOT ON THE PLANE. WE DIDN'T HAVE A CREW LIST. I HAD BEEN ASSIGNED PURSER. I AM NOT A QUALIFIED PURSER. AS THE ILLEGAL FLT ATTENDANTS GOT OFF THE ACFT; WE ALSO ASKED THEM IF THE 2 DEADHEADERS HAD BEEN CONTACTED THAT THEY WERE TO WORK AND THEY SAID 'YES.' AS SOON AS WE GOT ON I WENT UP TO THE COCKPIT TO INTRODUCE MYSELF TO THE CAPT THAT WE WERE A MINIMUM OF 5 -- STOWED LUGGAGE; CHKED EMER EQUIP; THE DOOR CLOSED; AND WE PREPARED FOR DEP VIDEO SAFETY CHECKS. AS WE TOOK OFF; I NOTICED THAT THE #5 HAD NOT GOTTEN TO THEIR JUMP SEAT. I WAS THINKING THAT THE #5 HAD TAKEN THE WRONG JUMP SEAT FOR TKOF AND MUST CORRECT THEM FOR LNDG. I WENT UP TO THE COCKPIT TO GET THE CREW LIST. THE CAPT DID NOT HAVE A WORKING CREW LIST; BUT DID HAVE A LIST OF ALL THE DEADHEADERS THAT WERE ORIGINALLY SCHEDULED TO DEADHEAD. I WENT TO THE #3; WHO WAS ORIGINALLY SCHEDULED TO DEADHEAD; BUT WAS NOW WORKING TO POINT OUT THE OTHER 2 DEADHEADERS TO ME. I GOT THEM IN THE GALLEY AND ASKED WHO WAS SUPPOSED TO BE WORKING #5 POS. THEY BOTH SAID THAT THEY HAD NOT BEEN CONTACTED TO WORK. I SAID; 'YOU ARE BOTH WORKING NOW AND DESIGNATED ONE TO SIT THE #5 JUMP SEAT 1RC FOR LNDG. I INFORMED THE CAPT THAT THE OTHER 2 DEADHEADERS WERE WORKING AND I HAD DESIGNATED #5 FOR JUMP SEAT FOR LNDG. TO PREVENT A REOCCURRENCE -- ALL FLT ATTENDANTS MUST WORK THEIR ASSIGNED POS AND SIT IN THEIR PROPER JUMP SEATS. I WON'T BE PRESSURED BY THE GND CREW TO GET A FLT OUT; ESPECIALLY IN A CHAOTIC SIT LIKE WE HAD. EVEN IF I HAVE TO CAUSE A FURTHER DELAY; I WILL MAKE SURE THE CAPT HAS A BRIEFING WITH ME (HE'S SUPPOSED TO ANYWAY) AND I HAVE A BRIEFING WITH FLT ATTENDANTS ASSIGNED TO WORK. SUPPLEMENTAL INFO FROM ACN 476405: THE ONLY PROB -- DOOR 1R WAS NOT MANNED DURING TKOF. I WAS NOT INFORMED OF THIS BEFORE TKOF.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.