CABIN ATTENDANT RPT; B767; DFW-SAO PAULO. HYD FAILURE. DIVERT TO SJU. FLT CANCELED; MAINT PROC. LANGUAGE-QUALIFIED CABIN ATTENDANT HAVE INADEQUATE TRAINING.

Date: 2000-06 · Aircraft: B767 Undifferentiated or Other Model · Phase: cruise

Anomalies: aircraft-equipment-problem-critical|flight-deck-cabin-aircraft-event-other-unknown|other-lost-all-of-hydraulics

Synopsis

CABIN ATTENDANT RPT; B767; DFW-SAO PAULO. HYD FAILURE. DIVERT TO SJU. FLT CANCELED; MAINT PROC. LANGUAGE-QUALIFIED CABIN ATTENDANT HAVE INADEQUATE TRAINING.

Narrative

THE PLTS FOUND OUT THAT WE HAD LOST ALL THE HYDS AND THE CABIN CREW WERE ADVISED TO PREPARE THE CABIN FOR AN UNPLANNED EMER LNDG (AND EVAC IF NECESSARY). THE CAPT DID THE PA IN ENGLISH TO KEEP THE PAX INFORMED AND AWARE OF THE EMER SIT; AND THE LANGUAGE SPEAKING FLT ATTENDANT DID THE SAME PA'S IN PORTUGUESE TO INFORM THE NON-ENGLISH SPEAKING PAX ABOUT THE SIT. PAX AND FLT ATTENDANTS WERE TENSE; BUT PREPARED IF WE HAD TO EVAC. WE LANDED SAFELY WITHOUT ANY INCIDENT. WITH SO MANY FAKE LANGUAGE (JAPANESE; PORTUGUESE; GERMAN; ITALIAN; ETC) SPEAKING FLT ATTENDANTS THAT OUR AIRLINES ARE QUALIFYING; WHAT WOULD BE THE SIT IN THE CABIN WITH 95% OF PAX THAT DON'T SPEAK ENGLISH? PROPER AND CORRECT INFO SHOULD ALWAYS BE GIVEN TO THE PAX IN ENGLISH AND IN THE LANGUAGE OF THE DEST. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT WHEN THEY DIVERTED TO SAN JUAN; THE PLANE WAS TAKEN OTS OVERNIGHT TO BE FIXED AND THE CREW FERRIED THE PLANE TO SAO PAULO THE NEXT DAY. THEIR PAX WERE ABLE TO GET ON ANOTHER FLT THAT HAD LEFT DALLAS 1 1/2 HRS LATER THAN THEY HAD; AND THE AIRLINE DIVERTED THAT PLANE TO PUERTO RICO TO PICK UP THEIR PAX TO TAKE THEM ON TO SAO PAULO. THE RPTR IS QUITE UPSET ABOUT THE STANDARDS THAT HIS COMPANY SETS FOR FLT ATTENDANTS TO BE LANGUAGE QUALIFIED. IT'S ONLY A 9 WK COURSE IN THAT PARTICULAR LANGUAGE; AND THE RPTR SAYS THAT THEY CAN'T EVEN READ THE ANNOUNCEMENTS. HE FEELS THAT IN AN EMER SIT; THE 'SO-CALLED' LANGUAGE FLT ATTENDANTS DON'T HAVE THE BASIC SKILLS IN THAT LANGUAGE TO EVEN TELL THE PAX HOW TO EVAC. HE BELIEVES THAT THIS IS A VERY UNSAFE SIT; AND WANTS THE FAA TO SET SOME SORT OF STANDARD AND/OR GUIDELINE FOR THE AIRLINES TO ADOPT IN THEIR QUALIFICATION AND TRAINING FOR THE LANGUAGE POS THAT THOSE FLT ATTENDANTS ARE APPLYING FOR.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.