CABIN ATTENDANT RPT; B737-800; SJC-BOS. PAX STOOD UP ON TAXI; WENT TO AFT GALLEY; USED PROFANE LANGUAGE; WANTED TO GET OFF. CAPT RETURNED TO GATE. PAX REMOVED. AGENTS APOLOGIZED; PUT PAX ON ANOTHER FLT.
Synopsis
CABIN ATTENDANT RPT; B737-800; SJC-BOS. PAX STOOD UP ON TAXI; WENT TO AFT GALLEY; USED PROFANE LANGUAGE; WANTED TO GET OFF. CAPT RETURNED TO GATE. PAX REMOVED. AGENTS APOLOGIZED; PUT PAX ON ANOTHER FLT.
Narrative
SHORTLY AFTER PUSHBACK AND DURING TAXI; A PAX GOT OUT OF HIS SEAT AND WALKED TO THE AFT GALLEY. ACCORDING TO THE #2 FLT ATTENDANT; THE PAX WAS CONFRONTATIONAL AND USED PROFANITY; AND ASKED 'WHO THE *&^% HE NEEDED TO TALK TO; TO GET OFF THE AIRPLANE.' THE #2 FLT ATTENDANT IMMEDIATELY CALLED THE FORWARD GALLEY. I ANSWERED THE CALL. HE TOLD ME WHAT THE PAX SAID AND HOW HE SAID IT. HE SAID THE PAX GOT RIGHT IN HIS FACE AND YELLED AT HIM. I WENT INTO THE COCKPIT IMMEDIATELY AND INFORMED THE CAPT OF THE SIT. THE CAPT DECIDED TO RETURN TO THE GATE TO LET THE PAX OFF. AFTER REACHING BOSTON; WE WERE MET BY FLT SVC AND ASKED TO COMPLETE RPTS ON THE INCIDENT. FLT SVC INFORMED US THAT THE PAX TOLD A DIFFERENT STORY WHEN HE GOT OFF AND WAS SUBSEQUENTLY GIVEN TAXI FARE TO SAN FRANCISCO AND A $1000 TRAVEL VOUCHER FOR HIS INCONVENIENCE. IN MY VIEW; HE WAS REWARDED FOR INTIMIDATING A CREW MEMBER; INTERFERING WITH A CREW MEMBER'S DUTIES AND CAUSING A DELAY FOR THE OTHER 145 PAX ABOARD. WHAT IS THE POINT OF HAVING REGS AND LAWS IF THEY ARE NOT ENFORCED?
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.