CABIN ATTENDANT RPT; S80; LGA-ORD. WHILE BOARDING IN LGA; 2 YOUNG WOMEN STOLE 9 LIQUOR MINIATURES FROM AFT GALLEY; CAUGHT BY FLT ATTENDANT #2 AND WERE REMOVED FROM PLANE.

Date: 2000-07 · Aircraft: MD-80 Series (DC-9-80) Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct|flight-deck-cabin-aircraft-event-other-unknown

Synopsis

CABIN ATTENDANT RPT; S80; LGA-ORD. WHILE BOARDING IN LGA; 2 YOUNG WOMEN STOLE 9 LIQUOR MINIATURES FROM AFT GALLEY; CAUGHT BY FLT ATTENDANT #2 AND WERE REMOVED FROM PLANE.

Narrative

WHILE BOARDING FLT XX (LGA-ORD) I RECEIVED A CALL FROM FLT ATTENDANT #2. SHE RPTED TO ME THAT SOME PAX HELPED THEMSELVES TO HER MINI DRAWER; WHILE SHE WAS IN GALLEY G3 COUNTING AND LOADING HER MEALS. SHE NOTICED 1 OF THE 2 WOMEN WAS HOLDING 2 'BAILEY'S' (IRISH WHISKEY) TRYING TO PUT THEM IN HER PURSE. SHE ASKED ME TO COME BACK TO WITNESS THE MISSING MINIS; AND BE THERE WHEN SHE CONFRONTED THEM ON THE OTHER MISSING MINIS -- 9 IN ALL. I BRIEFED THE CAPT ABOUT THE SIT. FLT ATTENDANT #2 WAS POLITE; BUT PERSISTENT; IN HER REQUEST FOR THE MISSING LIQUOR. SHE CALMLY EXPLAINED THAT IF THEY WOULD RETURN THE LIQUOR IMMEDIATELY; THAT NO ONE ELSE WOULD HAVE TO BE INVOLVED. AFTER ASKING SEVERAL TIMES; THE WOMAN IN XF REACHED INTO HER SEAT POCKET AND RETRIEVED A HANDFUL OF MINIS. IT TOOK MORE PERSUADING TO GET THE WOMAN IN XD TO GIVE BACK THE MINIS IN HER PURSE. THERE WAS STILL 1 MINI MISSING. I WENT OFF THE PLANE AND FOUND A MGR. I EXPLAINED TO HIM WHAT HAD HAPPENED. HE SAID HE WOULD LIKE TO TALK TO THEM HIMSELF. BEFORE ENTERING THE AIRPLANE; HE CONTACTED MANAGEMENT TO VERIFY WHAT ACTION SHOULD BE TAKEN. HE PROCEEDED TO THE BACK OF THE PLANE. AGAIN; AFTER MUCH ASKING; THE WOMAN FINALLY GAVE UP THE LAST MINI. AT THAT POINT WE FELT THEY SHOULD BE REMOVED DUE TO THEIR THEFT AND DEFIANCE. THE 2 WOMEN WERE TOLD; AGAIN; SEVERAL TIMES THEY WOULD HAVE TO LEAVE (BY THE MGR). THEY FINALLY GATHERED THEIR THINGS AND LEFT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WAS THE LEAD FLT ATTENDANT. THE 2 WOMEN INVOLVED WERE IN THEIR LATE TEENS OR EARLY TWENTIES AND DID NOT APPEAR TO BE DRINKING OR DRUNK. AFTER THE CUSTOMER SVC MGR GOT THEM TO LEAVE THE AIRPLANE; IT IS NOT KNOWN IF HE PURSUED IN FILING CHARGES AGAINST THEM.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.