CABIN ATTENDANT RPT; B767-300; JFK-CDG. FIRST CLASS PAX (MAN) ASSAULTED CABIN ATTENDANT WORKING IN BUSINESS CLASS; INJURING HER ARM OVER DISPUTE ABOUT WIFE IN COACH.

Date: 2000-09 · Aircraft: B767-300 and 300 ER · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-other-unknown|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B767-300; JFK-CDG. FIRST CLASS PAX (MAN) ASSAULTED CABIN ATTENDANT WORKING IN BUSINESS CLASS; INJURING HER ARM OVER DISPUTE ABOUT WIFE IN COACH.

Narrative

I WAS NOT INVOLVED IN THE INCIDENT. I WAS FLT ATTENDANT #5 WORKING FIRST CLASS GALLEY. HOWEVER; I DO HAVE SOME INPUT. EVERY TIME XHJ ARE SOLD ON A B767-300; THERE IS ALWAYS A PROB. THERE WAS NO NEED; ON THAT DAY; TO GIVE OUT XHJ; AS THE COACH CABIN HAD LOTS OF EMPTY SEATS. THESE SEATS SHOULD NEVER BE SOLD. FLT ATTENDANTS ALSO HAVE RIGHTS. PAX EXPECT US TO SHUT OFF THE LIGHT; BE QUIET; ETC. I CANNOT SIT IN A DARK GALLEY ON AN INSERT (BIN). IT IS INHUMANE. I ALWAYS FLY EITHER #4 OR #5; SO I ALSO ENCOUNTER PROBS WHEN THOSE SEATS ARE OCCUPIED. THIS; IN MY MIND; IS A MAJOR SAFETY ISSUE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WAS WORKING IN THE FIRST CLASS GALLEY AND HEARD LOUD VOICES; WHEN A CALL CAME FROM ANOTHER FLT ATTENDANT TO THE PURSER TO IMMEDIATELY COME TO BUSINESS CLASS FOR A PAX ASSAULT OF A FLT ATTENDANT. ACCORDING TO THE PURSER; THE INCIDENT STARTED ON THE GND. A FIRST CLASS PAX; WHO WAS A BIG; BURLY MAN; TOOK HIS WIFE SOME CHAMPAGNE BACK TO COACH; WHERE SHE WAS SITTING. SHE HAPPENED TO HAVE BEEN BOOKED IN THE CREW REST SEATS; WHICH ARE ACROSS FROM THE BUSINESS CLASS GALLEY. THE COMPANY IS NOT SUPPOSED TO BOOK THESE SEATS IF THE FLT IS OVER 8 HRS; AND SHOULD NOT BOOK THEM WHEN THE PLANE IS NOT FULL; BECAUSE THE BUSINESS CLASS FLT ATTENDANTS USE THEM AS A VITAL EXTENSION OF THEIR SMALL GALLEY. AT THIS POINT; IT IS UNCLR IF THE ASSAULTED FLT ATTENDANT CHASTISED HIM FOR BRINGING HIS WIFE SOME CHAMPAGNE; BUT THE WIFE TOLD HER HUSBAND THAT THE FLT ATTENDANTS WERE NASTY TO HER. LATER IN THE FLT; WORDS WERE SAID AND THE MAN HAD PINNED THE FLT ATTENDANT'S ARM AGAINST THE FUSELAGE WALL; INJURING HER. SHE WAS HEARD SCREAMING AND CRYING. THE PLTS WERE TOLD OF THE INCIDENT; BUT DID NOT LEAVE THE COCKPIT. THE INJURED FLT ATTENDANT DIDN'T GO TO THE LAYOVER HOTEL; BECAUSE HER ARM WAS INJURED AND SHE WAS TRAUMATIZED; SO SHE WANTED TO DEADHEAD HOME IMMEDIATELY. SHE IS NOW IN THE PROCESS OF SUING THE MAN. NO AUTHS MET THE FLT TO INTERVIEW OR ARREST THE MAN.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.