CABIN ATTENDANT RPT; B777; NRT-SEA. EXTREMELY FRIGHTENED WOMAN TRIED TO STORM THE COCKPIT; HAD TO BE PULLED BACK TWICE BY CABIN ATTENDANT. CAPT AND POLICE NON SUPPORTIVE.
Synopsis
CABIN ATTENDANT RPT; B777; NRT-SEA. EXTREMELY FRIGHTENED WOMAN TRIED TO STORM THE COCKPIT; HAD TO BE PULLED BACK TWICE BY CABIN ATTENDANT. CAPT AND POLICE NON SUPPORTIVE.
Narrative
APPROX 40 MINS PRIOR TO LNDG; A WOMAN WALKED UP TO THE FIRST CLASS GALLEY WHERE I WAS WORKING AND STATED THAT SHE 'NEEDED TO LAND NOW.' A SPLIT SECOND LATER; SHE HEADED UP THE BREEZEWAY BTWN THE GALLEY AND COCKPIT. I TOLD HER SHE COULD NOT GO IN THE COCKPIT; AS FLT ATTENDANT #4 GRABBED HER TO STOP HER ENTRY. THE PURSER; FLT ATTENDANT #1; WAS JUST EXITING THE COCKPIT AT THAT TIME; SO THE PAX HAD EASY ACCESS TO THE COCKPIT. WHEN I SPOKE TO HER AND FLT ATTENDANT #4 CAUGHT HER BY THE BACK OF HER SWEATER; THE PAX ABRUPTLY WHIRLED AROUND AND SCREAMED. PAX THEN TURNED BACK AROUND AND AGAIN HEADED FOR THE COCKPIT; WHERE THE PURSER WAS STANDING TO GET OUT. WE TOLD HER TO SHUT THE COCKPIT DOOR; WHILE FLT ATTENDANT #4 ONCE AGAIN GRABBED THE BACK OF THE PAX'S SWEATER; AND SHE SCREAMED ONCE AGAIN. WE WERE THEN ABLE TO DISTRACT THE PAX FROM FURTHER ATTEMPTS TO ENTER THE COCKPIT; BY EXPLAINING THAT WE WERE CURRENTLY IN THE PROCESS OF LNDG. IT WAS VERY DIFFICULT TO KEEP THE PAX SEATED FOR LNDG. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN WAS EXTREMELY FRIGHTENED TO FLY AND EARLIER; SHE WAS THROWING WATER ON EVERYONE IN HER SECTION; BLESSING THE FLT. THE CAPT DIDN'T TAKE THIS INCIDENT OR ANOTHER PAX INCIDENT VERY SERIOUSLY. HE DIDN'T WANT TO BE BOTHERED WITH WRITING A RPT. HE WAS ASKED TO CALL FOR AUTHS TO MEET THE FLT; BUT THE RPTR BELIEVES THE CAPT THAT WHEN HE DID; HE DIDN'T RELAY THE SERIOUSNESS OF THE 2 INCIDENTS. THE SEATTLE POLICE SAID THAT BASICALLY IT HAPPENED OVER INTL WATERS; SO IT WASN'T IN THEIR JURISDICTION. THE RPTR BELIEVES THAT THE CAPT SHOULD HAVE CALLED FOR THE FBI TO MEET THE FLT. THE WOMAN WAS QUESTIONED FOR A FEW MINS AND THEN RELEASED.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.