8 CABIN ATTENDANTS INJURED IN TSTM; TURB ON DSCNT INTO AIRPORT. CAPT NEVER TOLD CABIN ATTENDANTS TO BE SEATED.

Date: 2000-10 · Aircraft: B767-300 and 300 ER

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-other-unknown|inflight-event-encounter-weather-turbulence

Synopsis

8 CABIN ATTENDANTS INJURED IN TSTM; TURB ON DSCNT INTO AIRPORT. CAPT NEVER TOLD CABIN ATTENDANTS TO BE SEATED.

Narrative

WE ARE FORCED TO DO A FOLLOW-N SVC ABOUT 1 1/2 HRS BEFORE LNDG ON INTL DESTS; WHICH PRESENTS PROBS BECAUSE ALL SVC ITEMS SHOULD BE PUT AWAY 45 MINS TO 1 HR BEFORE LNDG. ABOUT 45 MINS OUT; WE ENCOUNTERED SEVERE TURB AND WE WERE PUTTING SVC ITEMS AWAY WHEN; ON DSCNT; THE CAPT MOVED AROUND A STORM; THROWING 8 OF THE FLT ATTENDANTS ONTO THE FLOOR AND WALLS. 2 FIRST CLASS FLT ATTENDANTS LANDED ON THE FLOOR. 2 BUSINESS CLASS FLT ATTENDANTS ENDED UP ON THE FLOOR NEAR ROW 7 WHILE HANDING BACK CARTS. A BUSINESS CLASS FLT ATTENDANT THROWN AGAINST WALL. THE MAIN CABIN GALLEY FLT ATTENDANT WAS SURROUNDED BY CART AND INSERTS OF SUPPLIES CAVING IN ON HER. 2 MAIN CABIN FLT ATTENDANTS WERE THROWN ON THE FLOOR NEAR VESTIBULE AREA OF THE LAVATORIES; ONE OF WHICH BOUNCED OFF THE LAVATORY WALL; BEFORE BEING SLAMMED ONTO THE LAVATORY DOOR; KNOCKING IT OFF THE HINGE. OUR AIRLINE FAILS TO RPT MANY INCIDENTS BECAUSE THEIR MAIN PRIORITY IS SVCING PEOPLE AND HAVING FLT ATTENDANTS ALWAYS IN THE AISLES. WE USUALLY ENCOUNTER TURB ON DSCNT IN EUROPE 90% OF THE TIME; WITHIN 45 MINS TO 1 HR BEFORE LNDG. BUT BECAUSE OF SVC ELEMENTS THAT MAY BE COMPROMISED; OUR AIRLINE NEGLECTS TO TAKE APPROPRIATE MEASURES. SUPPLEMENTAL INFO FROM ACN 489783: THE CAPT HAD INFORMED PAX OF RAINSTORMS IN THE AREA. HE PLANNED TO GO AROUND THE STORMS; BUT DID NOT ASK FLT ATTENDANTS TO BE SEATED. IF WE HAD PLANNED FOR LNDG EARLIER AND HAD BEEN SEATED; I BELIEVE THE SIT COULD HAVE BEEN AVOIDED. SUPPLEMENTAL INFO FROM ACN 491326: FLT ATTENDANT IN CHARGE TOLD ME HE CALLED THE CAPT AND ASKED IF WE SHOULD CONTINUE TO PREPARE FOR LNDG AFTER SEATBELTS WERE CHKED; AND THE CAPT SAID 'NO.' WITH ONLY 25 MINS OR SO LEFT IN FLT; I WOULD HAVE LIKED IT IF THE CAPT WOULD HAVE SAID 'YES' TO THE PURSER'S QUESTION. WITH AIR TURB BEING AS TRICKY AS IT IS; IT MIGHT BE A GOOD IDEA IF PLTS WERE GIVEN A GUIDELINE TO HELP WITH THEIR JUDGEMENTS. WHEN I ATTENDED CLASS; I FOUND THE LECTURE WITH THE PLT AT 'CREW RESOURCES' TO BE VERY INFORMATIVE ON THE TOPIC OF TURB.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.