UNRULY PAX HAD DEADHEADER SIT WITH HIM UNTIL SFO. POLICE; FAA MET FLT. CAPT PRESSED CHARGES. SAFETY SUGGESTIONS.

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FLT ATTENDANT CALLED US TO ASSIST WITH PAX MISCONDUCT. THEY WANTED TO MOVE HIM TO AN ADJACENT SEAT WITH A DEADHEADER NEXT TO HIM TO ENSURE THEIR SAFETY. THE PAX REFUSED TO COOPERATE WITH ANY DIRECTION. AFTER I HAD HIM GIVE ME HIS SIDE OF STORY; I DECIDED TO LEAVE HIM IN HIS SEAT AND CONTINUE FOR 30 MINS. IF NO TROUBLE; CONTINUE -- OTHERWISE WE WOULD DIVERT TO BRISBANE. WE LANDED IN SFO WITH FAA AND LCL ENFORCEMENT MEETING FLT. WE MADE STATEMENTS AND THE APT PRESSED CHARGES. I FEEL MUST CHANGE: 1) FOM GUIDANCE. 2) FLT ATTENDANT MANUAL GUIDANCE AND TRAINING. 3) ADDRESS DIFFERENCES IN COMPANY; FLT ATTENDANT; FO EXPECTATIONS. 4) CREATE DATABASE REGARDING PROB PAX. WHEN CALLED TO ASSIST FLT ATTENDANT; YOU MUST ASSUME THAT THE FLT ATTENDANT CANNOT HANDLE IT BY HIS- OR HERSELF. WE HAND A FORM LETTER TO PAX DETAILING LEGAL RAMIFICATIONS. IF STILL PROB TO THE FLT ATTENDANT; WE LAND. FLT ATTENDANTS BE AWARE OF THIS POLICY AND EMPLOY IT. HAVE COMPANY; FLT ATTENDANTS AND FO ON SAME PAGE ON EXPECTATIONS. THIS PAX; ON A COMPANION PASS; CAN BOARD ANOTHER FLT NEXT WK AND BE SOMEONE ELSE'S PROB. THIS IS UNACCEPTABLE. WE HAVE DATA ON FREQUENT FLYERS; TERRORISM THREAT PROFILE DATA; BUT ZERO ON PAX THAT ARE A KNOWN PROB. TOO MANY PAX CREW DIRECTIVES MEAN NOTHING. WE DO NOT HAVE TRAINING; EQUIP; OR MOTIVATION TO DEAL WITH THESE PEOPLE EFFECTIVELY INFLT. WE WERE SECONDS AWAY FROM A SERIOUS PHYSICAL ALTERCATION WITH AT LEAST 2 PEOPLE INJURED; PROBABLY SERIOUSLY. WE HAVE A PROB THAT NEEDS TO BE DEALT WITH; I WANT A RESPONSE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR IS PURSUING HIS SAFETY SUGGESTIONS WITH HIS AIRLINE AND IS CURRENTLY WRITING HIS PROPOSALS FOR THE FLT ATTENDANT AND PLT MANUALS.