CABIN ATTENDANT RPT; B767-300; MIA-GIG. MAN SAT IN CREW REST SEATS; REFUSED TO MOVE TO ASSIGNED SEAT; HAD TO BE PHYSICALLY REMOVED BY LEAD AGENT.

Narrative

FLT ATTENDANT #2 APCHED ME WITH THE PROB DURING THE BOARDING PROCESS AND INFORMED ME PAX (MR X) BECAME VERY VERBAL WITH HIM WHEN HE ASKED HIM WHAT SEAT HE WAS ASSIGNED. MR X WAS ASSIGNED XC; BUT WAS SITTING IN YJ (AN ASSIGNED CREW REST SEAT). FLT ATTENDANT #2 TOLD ME THAT HE EXPLAINED OUR POLICY ON CREW REST SEATS; BUT MR X DID NOT CARE. HE TOLD FLT ATTENDANT #2 A STORY ABOUT HIS FLT FROM RIO TO MIAMI; AND HOW THE CREW BULLIED HIM INTO MOVING OUT OF THE SEAT AND BACK TO THE ONE HE WAS ASSIGNED. MR X TOLD HIM THE ONLY WAY HE WOULD MOVE IS BY FORCE. I WENT BACK AND SPOKE WITH MR X. HE TOLD ME THE SAME STORY AND ADDED HOW THE CREW ON THE OTHER FLT NEVER USED THE SEATS FOR REST AND I WAS NOT GOING TO BULLY HIM EITHER. I TRIED TO EXPLAIN OUR AIRLINE'S POLICY ON CREW REST SEATS; BUT HE DID NOT WANT TO LISTEN. MR X SAID FOR ME TO GET SECURITY TO REMOVE HIM; SO ALL THE PAX SITTING AROUND HIM COULD SEE HOW OUR AIRLINE TREATED ITS PAX. HE STARTED GETTING VERY LOUD; SO I STEPPED AWAY TO GET THE LEAD AGENT TO HANDLE MR X. I INFORMED THE CAPT OF THE PROB AND TOLD HIM THE AGENT WAS HANDLING IT. LEAD AGENT Z WAS ESCORTING MR X OFF; WHEN MR X STARTED TOWARDS THE COCKPIT; BUT SOMEONE INSIDE THE COCKPIT CLOSED THE DOOR. HE YELLED AT THE DOOR TO EXPLAIN; BUT TO NO AVAIL. HE WAS REMOVED.