PLT RPT; B737-300.; MBJ-CLT. BIPOLAR WOMAN VERBALLY ABUSIVE ON BOARDING. HUSBAND; WIFE VERBALLY AND PHYSICALLY ABUSIVE ON APCH. AUTHS MET FLT IN CLT.

Date: 2000-12 · Aircraft: B737-300

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

PLT RPT; B737-300.; MBJ-CLT. BIPOLAR WOMAN VERBALLY ABUSIVE ON BOARDING. HUSBAND; WIFE VERBALLY AND PHYSICALLY ABUSIVE ON APCH. AUTHS MET FLT IN CLT.

Narrative

WHILE ATTENDING TO A DEFECTIVE SMOKE DETECTOR IN THE AFT CABIN; I PASSED A SWEARING MRS X WHO APPEARED TO BE INTOXICATED; EITHER BY DRUGS OR ALCOHOL. THE FLT ATTENDANT CREW WAS AWARE OF SIT AND WANTED MRS X REMOVED FROM THE FLT. MBJ MGR (MR Y) WAS NOTIFIED TO REMOVE THE PAX. MR X TOLD THE MGR THAT MRS X WAS BIPOLAR AND ENTITLED TO BE ON THE FLT. TO VERIFY FOR THE SAFETY OF THE FLT; I WENT TO TALK TO MRS X TO ASCERTAIN IF HE/SHE COULD CTL THEMSELVES INFLT; WHEREUPON MR X ASSURED ME HE COULD KEEP HER CALM. ALL THE WHILE; MRS X WAS SCREAMING AT ME AND CRYING. VERIFYING SHE WAS NOT DRUNK; AND CHKING HER IDENT BRACELET FOR A BIPOLAR DISABILITY; WE; AS A CREW; DECIDED WE WOULD ALLOW HER TO RIDE. APPROX 1 1/2 HRS INTO THE FLT; A FLT ATTENDANT STATED MR X WAS SEVERELY DISTRAUGHT AND DEMANDED AN APOLOGY TO HIS WIFE; SAYING I EMBARRASSED AND HARASSED HER. AT THIS TIME; PROFANITIES BY BOTH MR AND MRS X WERE FLYING. PER OUR AIRLINE AND UNION RULES; I COULD NOT LEAVE THE COCKPIT FOR FEAR OF ACFT SAFETY. AS THE FLT PROGRESSED; MR X BECAME MORE AND MORE AGGRESSIVE. IN THE PATTERN AT CLT AT 9000 FT; FLT ATTENDANT Z BURST INTO THE COCKPIT; CRYING AND SHAKING; STATING MR X HAD THREATENED HER WITH BODILY HARM AND THAT A FIST FIGHT WAS ABOUT TO BREAK OUT BTWN MR X AND A PAX DUE TO THE PROFANITY. AT THIS POINT; I TOLD CLT APCH 'WE ARE NOT DECLARING AN EMER; ALTHOUGH WE WOULD LIKE TO GET ON THE GND ASAP; DUE TO AN IMPENDING FIST FIGHT.' NO OTHER INCIDENT FOLLOWED AND I HAD AUTHS MEET THE FLT AT THE GATE. IT IS MY OPINION THAT MR X MAY BE SUFFERING FROM BIPOLARISM AS WELL.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.