B767 CAPT BERATED CTLR FOR NOT GIVING HIM CLB CLRNC INSTANTLY.

Date: 2001-07 · Aircraft: B767 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|other-capt-attitude

Synopsis

B767 CAPT BERATED CTLR FOR NOT GIVING HIM CLB CLRNC INSTANTLY.

Narrative

WE WERE AT FL350 WHEN THE CAPT WANTED TO CLB TO FL390. HE ASKED ME (FO) TO GET THE CLRNC FROM ZAB. I ASKED FOR A REQUEST AND WAS TOLD TO STAND BY. AT THIS TIME THE CAPT JUMPED ON THE FREQ AND BECAME TERSE WITH THE CTLR WANTING TO KNOW THE REASON WHY HE COULD NOT HAVE FL390 RIGHT AWAY. THE CTLR TOLD THE CAPT THAT THERE WAS TFC AHEAD AND HE WOULD HAVE TO WAIT. THE CAPT WAS NOT SATISFIED WITH THIS REMARK AND CONTINUED IN AN AGGRESSIVE MANNER TO BERATE THE CTLR. THE CTLR WAS OBVIOUSLY BUSY WITH OTHER TFC AND DID NOT WARRANT SUCH VERBAL ABUSE. MY ATTEMPTS TO CALM THE CAPT DOWN WERE UNSUCCESSFUL. THE CTLR INSTRUCTED US TO TURN 10 DEGS L FOR VECTORS FOR THE CLB AND SAID IT WOULD BE ABOUT 4 MINS BEFORE HE COULD GIVE US THE REQUESTED ALT. AFTER ABOUT 20 SECONDS; THE CAPT ONCE AGAIN STARTED IN WITH THE CTLR INQUIRING AS TO WHY WE WERE NOT ALLOWED TO CLB. THE CTLR STATED 'FOR THE UMPTEENTH TIME I TOLD YOU THERE IS TFC AHEAD AND YOU'LL HAVE TO WAIT.' AFTER GIVING US THE CLRNC TO CLB THE CTLR GAVE THE CAPT A PHONE NUMBER TO CALL ASAP AFTER LNDG. THE CAPT'S EXCESSIVE; COMPULSIVE AND AGGRESSIVE TONE WAS NOT UNIQUE TO THIS ONE FREQ. HE CREATED AN ADVERSARIAL RELATIONSHIP WITH THE CTLRS AS WELL AS ON THE FLT DECK.

More incidents for this aircraft family →

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.