AIRBUS A300 CABIN CREW EXPERIENCED AN IRATE PAX WHEN SERVED A MEAL TYPE SHE DID NOT LIKE. STARTED YELLING AND THEN THREW THE MEAL ON THE AISLE FLOOR. THE CABIN ATTENDANT VOICED HER DISPLEASURE AND SCRAPED IT OFF THE FLOOR. THE MATTER WAS TURNED OVER TO THE #1 CABIN ATTENDANT.
Synopsis
AIRBUS A300 CABIN CREW EXPERIENCED AN IRATE PAX WHEN SERVED A MEAL TYPE SHE DID NOT LIKE. STARTED YELLING AND THEN THREW THE MEAL ON THE AISLE FLOOR. THE CABIN ATTENDANT VOICED HER DISPLEASURE AND SCRAPED IT OFF THE FLOOR. THE MATTER WAS TURNED OVER TO THE #1 CABIN ATTENDANT.
Narrative
AS I WAS DOING THE FOOD SVC ON THE L-HAND SIDE OF THE AIRBUS 300; FLT ATTENDANT #2; WHO WAS ALSO ON THE MEAL CART; BUT ON THE R-HAND SIDE AISLE ASKED ME IF I HAD AN EXTRA CHICKEN MEAL FOR PAX SITTING IN ROW XYZ. I REPLIED BY SAYING I ONLY HAD 1 CHICKEN LEFT AND I ALREADY OFFERED TO ABC. PAX SITTING IN ROW ABC WERE A FAMILY OF 4 (THE FATHER; THE MOTHER; AND 2 LITTLE GIRLS). I INFORMED THE PAX (FATHER) THAT WE ONLY HAD 1 CHICKEN FOR 1 OF HIS DAUGHTERS AND 3 BEEF FOR THE REST OF THE FAMILY. AT THIS POINT FLT ATTENDANT #2 APOLOGIZED TO THE MOTHER; WHO GOT VERY UPSET ABOUT THE SIT AND STARTED YELLING AT FLT ATTENDANT #2. FLT ATTENDANT #2 HANDED THE BEEF TO THE MOTHER WHO; AFTER LOOKING AT IT THREW THE MEAL ON THE FLOOR WHERE FLT ATTENDANT #2 WAS STANDING. FLT ATTENDANT #2 TOLD THE PAX THAT SHE DID NOT APPRECIATE WHAT SHE JUST HAD DONE. SHE PICKED UP THE BEEF AND WALKED UP TO FIRST CLASS GALLEY TO SPEAK TO THE PURSER. AFTER A FEW MINS; SHE CAME BACK AND FINISHED THE SVC. PURSER HANDLED THE SIT AND FLT ATTENDANT #2 DID NOT HAVE ANY MORE CONTACT WITH THE PAX.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.