A B767-300 CREW ON A FLT FROM LAX TO JFK DIVERTED TO IAD DUE TO AN UNRULY PAX.
Synopsis
A B767-300 CREW ON A FLT FROM LAX TO JFK DIVERTED TO IAD DUE TO AN UNRULY PAX.
Narrative
ABOUT 1 HR AFTER TKOF; PAX SEATED IN COACH WENT FORWARD TO USE THE BUSINESS CLASS LAVATORY; HASSLED A FLT ATTENDANT IN BUSINESS CLASS. WHEN SHE TOLD HIM MEAL CARTS WERE IN THE WAY; HE DEMANDED TO SEE THE CAPT -- GOT VERY RUDE AND ARGUMENTATIVE. THE PURSER WENT BACK TO SPEAK WITH HIM -- NOTICED THE SMELL OF ALCOHOL ON HIS BREATH. DECIDED TO TRY TO CUT OFF OR LESSEN HIS ALCOHOL INTAKE. HE DEMANDED MORE ALCOHOL. WENT FROM COACH GALLEY TO BUSINESS GALLEY AND BACK AND FORTH YELLING AT THE FLT ATTENDANTS; DEMANDING ALCOHOL DURING SOME TURB. WHEN THE SEATBELT SIGN CAME ON; HE REFUSED TO SIT DOWN. NEVER DID SIT DOWN -- PROCEEDED TO GET MORE AND MORE BELLIGERENT AS FLT WENT ON. HE MADE ODD STATEMENTS. FOR EXAMPLE: THAT HE WAS THE HEAD OF FBI; THEN THAT HE WAS IN THE WITNESS PROTECTION PROGRAM -- USED LOTS OF PROFANITY TOWARD THE FLT ATTENDANTS. EVENTUALLY THREATENED TO 'KICK ANOTHER PAX'S ASS' AND TOLD A FLT ATTENDANT THAT HE WOULD 'BREAK HER NECK.' AT THIS POINT; WE DECIDED TO LAND AND HAVE HIM REMOVED. WE DIVERTED TO IAD TO DO THIS. THE PURSER WANTED TO TRY TO MAKE IT TO JFK BECAUSE HE (THE MAN) WAS TRAVELING WITH HIS 10 YR OLD SON AND THOUGHT IT WOULD BE BETTER TO GET THE SON TO NEW YORK; BUT THIS MAN WAS JUST SO UNBEARABLE. THEY WERE ESCORTED OFF THE ACFT BY POLICE IN IAD. WE THEN WENT ON TO JFK. SUPPLEMENTAL INFO FROM ACN 522694: PAX GOT ON PLANE; ORDERED 2 DRINKS. HE WAS ON AN ANTIDEPRESSANT AND WOULDN'T STAY SEATED WHEN SEATBELT SIGN ON. APPEARED DRUNK. WAS VERBALLY ABUSIVE TO FLT ATTENDANTS WITH LANGUAGE AND THREATENING PAX AND FLC.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.