THE CABIN CREW OF A B777; ENRTE FROM SANTIAGO CHILE (SCEL) TO DFW; WERE CONFRONTED BY A BELLIGERENT PAX AND HIS UNRULY FAMILY.
Synopsis
THE CABIN CREW OF A B777; ENRTE FROM SANTIAGO CHILE (SCEL) TO DFW; WERE CONFRONTED BY A BELLIGERENT PAX AND HIS UNRULY FAMILY.
Narrative
DEPARTING SANTIAGO; CHILE; FEB/XA/02; AT XA59; DESTINED FOR DALLAS FT WORTH; TX; ARRIVING MAR/XB/02. FAMILY OF 4 WERE SEATED IN MAIN CABIN. WHEN WE WERE STILL AT THE GATE; DURING BOARDING; THIS FAMILY WAS LYING AGAINST THE BULKHEAD; PRESUMABLY 'TRYING OUT' THEIR 'BED' FOR INFLT. I MENTIONED TO THEM; THAT THEY WOULD NOT BE ABLE TO LIE ON THE FLOOR; ESPECIALLY WHEN THE SEAT BELT SIGN WAS ON. THEY SAID NOTHING; SEEMINGLY TO IGNORE WHAT I SAID. AFTER TKOF; WHEN WE WERE STILL ASCENDING; THEY WERE ALREADY OUT OF THEIR SEATS. I SAID THAT THE SEAT BELT SIGN WAS STILL ON; THEY SEEMED TO CONTINUE TO IGNORE ME. SOMETIME LATER; ONE OF MY FLYING PARTNERS NOTICED THE 2 BOYS (APPROX 10 YRS OLD) WERE ON THE FLOOR. SHE TOLD THEM THAT WAS NOT PERMISSIBLE. THE FATHER; MR X; WAS QUITE NASTY AND SAID HE HAD FLOWN 40 YRS AND HAS NEVER HAD THIS PROB. MR X SPOKE PERFECT ENGLISH AND UNDERSTOOD TOO; EVEN THOUGH HE IS FOREIGN. HE SAID SEVERAL TIMES THAT MY FLYING PARTNER WAS LIKE A 'CIVIL SERVANT;' BUT IN ROUND ABOUT TERMS SAID HE WOULDN'T COMPLY WITH HER INSTRUCTIONS. THIS WENT ON FOR AT LEAST 1 OR 2 MORE HRS. THE PURSER AND 3 OTHER FLT ATTENDANTS WERE INVOLVED. 5 FLT ATTENDANTS ALL TOLD WERE INVOLVED. THE PAPERWORK WAS MADE OUT 'PAX DISTURBANCE.' PURSER AND OTHER MALE FLT ATTENDANT ASKED FOR THEIR PASSPORTS FOR IDENT; THEY REFUSED TO SHOW THESE. THE PURSER DID GET THEIR BOARDING STUBS. 2 DIFFERENT TIMES; COCKPIT CREW MEMBERS CAME OUT TO SPEAK TO THEM. WE ALSO RECEIVED 2 WITNESSES (PAX SEATED IN ROW IN BACK OF THEM). IT WAS DISTURBING TO PAX AROUND. A COPY OF THE RPT WAS GIVEN TO THE MAN BY THE PURSER. DFW MET FLT AND TALKED TO THEM; HOWEVER THE CAPT REFUSED TO PRESS CHARGES. THEY WERE ORIGINALLY GOING TO BE REFUSED BOARDING ON THEIR FLT TO CDG (PARIS) LATER ON THAT DAY; BUT WERE REINSTATED AND WENT TO PARIS ON ACR ANYWAY!
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.