AN MD80 CABIN CREW; DURING BOARDING AT DFW; WERE CONFRONTED BY AN UNRULY PAX.
Synopsis
AN MD80 CABIN CREW; DURING BOARDING AT DFW; WERE CONFRONTED BY AN UNRULY PAX.
Narrative
WE INCURRED EXTREME PAX MISCONDUCT DURING THE BOARDING PROCESS AND AFTER. STARTED FROM BEFORE HE EVEN HAD HIS TICKET PULLED AT THE ACFT DOOR. THE AGENT EXPERIENCED PROBS WITH HIM BY NOT HAVING ALL 3 OF HIS FAMILY MEMBERS SEATED TOGETHER ON A 35 MIN FLT FROM DFW-AUS; AND ALMOST DIDN'T LET HIM BOARD THE ACFT. THEN HE WAS SEATED AND UPSET ON THE ACFT BECAUSE HE WAS SEPARATED FROM HIS WIFE AND CHILD (WHO WERE SITTING TOGETHER). I WAS ONE OF THE LEAST INVOLVED FLT ATTENDANTS. I WAS OBSERVING ALL OF THE ACTIVITY FROM THE FRONT OR BACK OF THE ACFT. THE CAPT HAD TO SPEAK TO HIM 3 TIMES AS FAR AS I KNOW -- TWICE ON THE ACFT AND ONCE ON JETBRIDGE. I COULD TELL THE MAN WAS EXTREMELY UPSET. HE WAS TALKING VERY LOUD AND USING BIG ARM MOTIONS. DURING THE CAPT'S VISITS WITH THE PAX; WE RESEATED HIM WITH HIS FAMILY ON THE PLT'S REQUEST HE BE SILENT THE WHOLE FLT. WHEN WE REACHED AUS; HE (THE PAX) HAD CALLED THE POLICE; STATING THAT THE CAPT HAD TOUCHED HIS SON IN A HARMFUL WAY WHILE THEY WERE HAVING ONE OF THE CONVERSATIONS ON THE JETBRIDGE. I WAS TOLD THE CAPT WAS NEVER NEAR THE CHILD AT ANY TIME DURING BOARDING AND DEPLANING. THE CAPT WAS IN THE COCKPIT DOING PREFLT AND POST DUTIES ACTIVITIES. THE CREW THEN HAD TO SPEAK WITH AUTHS CONCERNING THE EVENTS.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.