UNSTABLE PAX BOARDS WITH AUTISTIC SON AND IS A MAJOR TRIAL FOR THE CABIN CREW. A FULL FLT; AND MRS X BECOMES BELLIGERENT WITH 2 PAX SEATED IN FRONT OF HER AND HER SON. POLICE MEET THE FLT AT TPA; FL.

Date: 2002-07 · Aircraft: MD-80 Series (DC-9-80) Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

UNSTABLE PAX BOARDS WITH AUTISTIC SON AND IS A MAJOR TRIAL FOR THE CABIN CREW. A FULL FLT; AND MRS X BECOMES BELLIGERENT WITH 2 PAX SEATED IN FRONT OF HER AND HER SON. POLICE MEET THE FLT AT TPA; FL.

Narrative

AT BOARDING; ACFT PAX MRS X WAS TRYING TO SQUEEZE A WHEELCHAIR INTO AISLE WITH HER SON IN A CAR SEAT. I SAID 'THE WHEELCHAIR WILL NOT FIT IN AISLE.' SO A MECH CARRIED THE CAR SEAT TO A WINDOW SEAT. THE PLT SAID SHE SEEMED VERY STRANGE AT BOARDING AND TRIED TO SHOW THEM HER BOARDING PASS AND IDENT. ON OUR FIRST BEVERAGE SVC; MRS X AND THE MAN IN WINDOW SEAT IN FRONT OF MR Y GOT INTO A VERY LOUD FIGHT AND BOTH PAX STARTED TO GET UP AND FIGHT EACH OTHER. I SAID TO BOTH PAX 'THAT'S NO WAY TO SOLVE THE PROB' AND MOVED MR Y TO FIRST CLASS. DURING THE FLT; MRS X WAS VERY LOUD AND RUDE TO PAX AROUND HER. SHE SAID SEVERAL TIMES HER SON WAS AUTISTIC. AFTER THE SVC; I WALKED AND HELD THE LITTLE BOY TO GIVE MRS X TIME TO CALM DOWN. THEN PAX Z IN AISLE SEAT IN FRONT OF MRS X SAID MRS X PULLED HER HAIR AND POKED HER WITH A PEN. ALSO SAID SHE WAS GOING TO SPILL HER COFFEE ON HER HEAD. SO I MOVED PAX Z TO AFT MAIN CABIN. MRS X SAID SOMETHING ABOUT A LAWYER SO I HAD CAPT CALL POLICE TO MEET FLT. THE POLICE SAID MRS X DOES NOT SEEM STABLE AND NEEDS HELP.' THE POLICE WALKED HER TO BAGGAGE CLAIM TO TELL PERSON MEETING HER TO NOT LET HER FLY ALONE. AS THE CREW LEFT ARPT; MR Y CAME TO US AND TOLD POLICE HE WANTED TO PRESS CHARGES. MRS X SHOULD NOT FLY ON AIRLINE.

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.