AFTER A DIVERSION FOR AN ONBOARD MEDICAL EMER; AN ACR FLC IS QUESTIONED REGARDING THEIR DECISION TO NOT USE COMPANY PROVIDED GND MEDICAL ADVICE.

Date: 2002-07 · Aircraft: B737-700 · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-illness-injury

Synopsis

AFTER A DIVERSION FOR AN ONBOARD MEDICAL EMER; AN ACR FLC IS QUESTIONED REGARDING THEIR DECISION TO NOT USE COMPANY PROVIDED GND MEDICAL ADVICE.

Narrative

MEDICAL EMER DEV FROM PROC. ENRTE; THE #1 FLT ATTENDANT CALLED AND ADVISED OF A MEDICAL EMER IN PROGRESS AND TO STAND BY WHILE SHE CHKED THE PAX FOR MEDICAL ASSISTANCE. SECONDS LATER; SHE CALLED AND TOLD ME SHE HAD FOUND A DOCTOR WHO WAS ATTENDING TO THE PAX. THE PAX WAS FOUND UNCONSCIOUS AND FOAMING AT THE MOUTH. THOSE ACCOMPANYING HIM SAID HE WAS DIABETIC AND HAD HAD HEART SURGERY. I TOLD THE FLT ATTENDANT WE WERE ABOUT 45-50 MINS FROM OUR DEST BUT COULD BE IN RDU WITHIN MINS. SHE SAID SHE WOULD RELAY THE INFO TO THE DOCTOR. AGAIN; SHE CALLED AND SAID THE DOCTOR RECOMMENDED WE LAND. I ADVISED ATC OF OUR MEDICAL EMER AND DESIRE TO LAND AT RDU. WE WERE ON THE GND WITHIN MINS WHERE WE WERE MET BY EMT'S WHO TOOK THE PAX AWAY. I WAS THEN ADVISED DISPATCH WAS HOLDING ON THE JETWAY PHONE. THEY WANTED TO KNOW IF I HAD DECLARED AN EMER. I SAID ONLY A MEDICAL EMER. THEY QUIZZED ME AGAIN IF EMER VEHICLES HAD MET THE ACFT. I REPLIED YES. THEY THEN ASKED IF I HAD USED MEDICAL PROGRAM. I SAID GIVEN PAST EXPERIENCE AND THE LACK OF TIME; NO. THEY THEN SAID COMPANY WANTS MEDICAL PROGRAM TO BE USED DUE TO THE LEGAL IMPLICATIONS. AGAIN; I TOLD THEM OF THE EXPEDIENCY OF THE SIT TO WHICH THEY REPLIED THE USE OF THE MEDICAL PROGRAM IN PROC. I FELT THE WELL BEING OF THE PAX WAS PARAMOUNT. RDU; DISPATCH; ATC AND ALL NECESSARY PARTIES WERE ADVISED. TAKING TIME IN SOME SITS TO FOLLOW PROCS IS A JUDGEMENT CALL. AS CAPT OF MY ACFT; I AM RESPONSIBLE FOR THE SAFETY OF MY PAX AND CREW. TO FOLLOW PROC WITHOUT THOUGHT AND REASON IS FOOLISH. I WOULD NOT PUT THE PAX'S LIFE NOR ANYONE'S IN JEOPARDY JUST FOR THE SAKE OF LEGAL RESPONSIBILITY. IF A SIMILAR SIT SHOULD ARISE; I WOULD DO NOTHING DIFFERENT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.