B777-200 CREW HAD A PAX THAT WAS ATTEMPTING TO PURCHASE HIGH VALUE DUTY FREE ITEMS WITH FRAUDULENT MULTIPLE CREDIT CARDS.

Date: 2002-09 · Aircraft: B777 Undifferentiated or Other Model · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct|other-pax-attempted-credit-card-fraud

Synopsis

B777-200 CREW HAD A PAX THAT WAS ATTEMPTING TO PURCHASE HIGH VALUE DUTY FREE ITEMS WITH FRAUDULENT MULTIPLE CREDIT CARDS.

Narrative

PAX WANTED TO PURCHASE ALL PERFUMES AND LOTIONS FROM DUTY FREE CART (ABOUT $4500 WORTH). $500 ALLOWED ON EACH CREDIT CARD; COMPANY POLICY. HE SAID HE DID THIS QUITE FREQUENTLY. NO ONE ON THE CREW RECOGNIZED HIM. HE WAS A THROUGH PAX AT RJAA. WE CALLED DISPATCH TO VERIFY IDENT. DISPATCH SAID HE WAS OK -- A PLATINUM GOLD. WE THEN GAVE DISPATCH 4 OF HIS CREDIT CARD NUMBERS. FLT ATTENDANTS SOLD HIM THE GOODS ON 9 DIFFERENT CREDIT CARDS. DISPATCH CAME BACK 1 HR LATER AND SAID ALL THE CREDIT CARDS WERE BAD. WHAT TO DO. WE CALLED RJAA AND TOLD THEM OF THE SIT. THE POLICE WOULD NOT SHOW UP BECAUSE HE WAS A THROUGH PAX. WE DETAINED HIM ON THE PLANE AND HAD COMPANY SECURITY TALK TO HIM. HE RETURNED ALL THE ITEMS PURCHASED. THE FLT ATTENDANTS RESTOCKED THE CARTS. THE NEXT DAY; THE COMPANY SECURITY AGENT SAID HE HAD DONE THIS 9 TIMES AND 4 ON OUR ACR. THERE WAS A COMPANY RECORD; BUT IT WAS NOT AVAILABLE FOR SOME REASON. THE INFO ABOUT THIS GUY WAS RECORDED BUT NOT AVAILABLE TO US AS THE CREW. HE WAS A SECURITY RISK. HE SHOULD NOT HAVE BEEN ALLOWED ON THE FLT. HIS HISTORY WAS NOT AVAILABLE TO THE DISPATCHER OR THE CREW. I QUESTION THE AVAILABILITY OF SECURITY INFO TO US; THE CREW. HOW MANY OTHER PAX DO WE CARRY THAT ARE A RISK AND WE AS THE CREW ARE NOT AWARE OF? THIS INFO NEEDS TO BE AVAILABLE TO THE PEOPLE RUNNING THE OP -- THE CREW.

More incidents for this aircraft family →

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.