FLT ATTENDANT STATED THE GATE AGENT OPENED THE 4L PAX DOOR BEFORE BEING TOLD THE DOOR WAS DISARMED. THE FLT ATTENDANT HAD AN IRATE PAX AFTER SHE BLOCKED THE PAX FROM BEING HIT BY THE OPENING DOOR AT MTPP.
Synopsis
FLT ATTENDANT STATED THE GATE AGENT OPENED THE 4L PAX DOOR BEFORE BEING TOLD THE DOOR WAS DISARMED. THE FLT ATTENDANT HAD AN IRATE PAX AFTER SHE BLOCKED THE PAX FROM BEING HIT BY THE OPENING DOOR AT MTPP.
Narrative
AFTER THE CAPT MADE THE PA 'FLT ATTENDANT PREPARE FOR ARR;' I HAD TO USE THE RESTROOM. WHEN I CAME OUT; WE WERE STILL WAITING FOR THE DOORS TO BE OPENED. DURING THIS WAITING TIME; A PAX WENT INTO THE LAVATORY BEFORE DEPLANING (BEFORE DOOR WAS OPENED). THE PAX LEFT HER BAG OUTSIDE THE LAVATORY BEFORE SHE WENT INTO THE LAVATORY. ALL OF A SUDDEN; THE AGENT OPENED THE DOOR WITHOUT GETTING THE THUMBS-UP SIGNAL FROM THE FLT ATTENDANT. I SAW THE PAX ABOUT TO EXIT THE LAVATORY. I JUMPED IN FRONT OF THE LAVATORY DOOR TO PROTECT THE PAX; THEN THE PAX CAME OUT OF THE LAVATORY RUSHING ME; ANGRY; AND SCREAMING TO ME. BY THIS TIME; I PUT MY L HAND CLOSE TO HER HEAD TO PROTECT HER. I WAS TRYING TO EXPLAIN TO HER AT THE SAME TIME; BUT EVERYTHING HAPPENED SO QUICKLY. IT WAS HARD; AND PAINFUL; WHEN THE DOOR OPENED AND HIT MY HAND AND BROKE MY NAIL DEEP INTO THE FINGER. THE PAX THEN BECAME BELLIGERENT; SHE CALLED ME DEROGATORY NAMES. SHE DEFINITELY SAID SHE WOULD PUNCH ME. SHE SAID SHE WAS IN HER COUNTRY; AND SHE HAD A LOT OF PWR TO BREAK ME DOWN. THE FLT ATTENDANTS # 2; #6; AND #3 SAW EVERYTHING. I WOULD LIKE TO ASK YOU OR WHO IS RESPONSIBLE; TO INFORM OR ADVISE; THE AGENTS IN PAP TO ALWAYS WAIT FOR A FLT ATTENDANT'S THUMBS-UP SIGN BEFORE OPENING THE EXIT DOORS. ALL THIS HAPPENED BECAUSE THE AGENT DIDN'T WAIT FOR A FLT ATTENDANT'S THUMBS-UP SIGN.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.