B737 CABIN TEAM EXPERIENCES PROBS WITH 1 PAX WHEN ATTEMPTING TO PLACE ANOTHER PAX NEXT TO HIM AFTER TKOF FROM MCO; FL.

Date: 2003-06 · Aircraft: B737 Undifferentiated or Other Model

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct|other-seat-assignments

Synopsis

B737 CABIN TEAM EXPERIENCES PROBS WITH 1 PAX WHEN ATTEMPTING TO PLACE ANOTHER PAX NEXT TO HIM AFTER TKOF FROM MCO; FL.

Narrative

WE WANTED TO MOVE A FEMALE PAX TO ONLY EMPTY SEAT; XE; TO ACCOMMODATE A WOMAN WITH 2 SMALL CHILDREN. WHEN WE INFORMED PAX IN XF; HE TOLD ME HE DID NOT WANT THE SEAT TO BE USED; HE WANTED IT EMPTY. WE INFORMED HIM WE WERE BRINGING A WOMAN TO THE SEAT AFTER TKOF. AFTER FLT ATTENDANT #2 MOVED HER TO XE; HE STARTED TELLING HER HE WANTED HER TO MOVE; HE DID NOT WANT HER SITTING THERE. SHE CAME TO THE BACK AND TOLD US SHE COULDN'T SIT IN XE; AS THE MAN IN XF TOLD HER TO 'GO TO FIRST CLASS.' SHE WAS VISIBLY NERVOUS. WHEN FLT ATTENDANT #2 QUESTIONED HIM; HE BECAME IMMEDIATELY VIOLENT; AND STARTED YELLING OBSCENITIES AT FLT ATTENDANT #2. AS FLT ATTENDANT #2 WALKED AWAY; I TOLD PAX HE NEEDED TO CALM DOWN. HE TOLD ME; IN A VERY THREATENING MANNER; TO KEEP WALKING TO THE FRONT. SEVERAL PAX WERE WITNESSES. I HAVE LEFT OUT THE OBSCENITIES THAT MR X YELLED. I TOLD FLT ATTENDANT #2 TO COME DOWN BASICALLY BECAUSE HE WAS SURROUNDED BY KIDS COMING BACK FROM DISNEYLAND. I THINK YELLING OBSCENITIES TO A FLT ATTENDANT IS MORE THAN ABUSIVE; ESPECIALLY CONSIDERING THE CIRCUMSTANCES.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.