B777 CABIN ATTENDANT RECEIVES VERBAL AND PHYSICAL ABUSE FROM AN UNRULY PAX.

Date: 2003-06 · Aircraft: B777 Undifferentiated or Other Model · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

B777 CABIN ATTENDANT RECEIVES VERBAL AND PHYSICAL ABUSE FROM AN UNRULY PAX.

Narrative

I WALKED TO THE AFT COACH CABIN TO TALK TO THE PAX WHO WERE FIGHTING. AT ROW X FOUND A BACK PACK IN THE AISLE. PAX IN ROW X SAID THE BAG WAS HERS AND STARTED CUSSING AND SLAPPED ME IN THE FACE AS I WAS STILL BENT OVER. I LEFT THE AREA AND ADVISED FLT ATTENDANTS TO STAY AWAY FROM THE PAX IN ROW X UNTIL I ASSESSED THE SIT WITH THE CAPT. AS WE WERE JUST TO THE POINT OF XING THE OCEAN; I HAD TO DECIDE TO GO ON OR LAND. I WENT BACK TO ROW X. THE PAX APPEARED TO BE FALLING ASLEEP. ANOTHER PAX SAID THIS PAX HAD BEEN DRINKING OUT OF A FLASK. (NO ALCOHOL WAS SERVED TO PAX BY FLT ATTENDANTS). I FELT WE COULD GO ON TO LONDON. APPROX 1 HR LATER CREW ADVISED THAT THE PAX HAD GONE INTO THE CREW REST AREA; WAKING FLT ATTENDANT. I PHYSICALLY REMOVED HER AND TOLD HER SHE MUST REMAIN IN HER SEAT. SHE PROCEEDED TO STEAL 4 BLANKETS FROM PAX AND FELL BACK TO SLEEP. UPON LNDG PA; FLT ATTENDANT #7 ASKED HER TO PUT UP TRAY TABLE. SHE CUSSES AND USES THE 'F' WORD TO THE FLT ATTENDANT. PAX WAS MET IN LONDON BY THE AUTHS.

More incidents for this aircraft family →

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.