A B767 FLT ATTENDANT RPTED THAT AN INTOXICATED PAX WAS SO DISRUPTIVE; THE CAPT DIVERTED TO SJU TO OFF-LOAD THE PAX.

Date: 2004-01 · Aircraft: B767 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A B767 FLT ATTENDANT RPTED THAT AN INTOXICATED PAX WAS SO DISRUPTIVE; THE CAPT DIVERTED TO SJU TO OFF-LOAD THE PAX.

Narrative

I WAS CALLED BY AFT GALLEY FLT ATTENDANT (AT 1 1/2 - 2 HRS INTO FLT) AND INFORMED PAX WAS INTOXICATED AND THAT SHE WAS 'CUTTING HIM OFF' ALCOHOL. I SAID 'OK; KEEP ME INFORMED.' SHORTLY AFTER THAT; FLT ATTENDANT #6 CAME UP TO ME AND SAID PAX WAS LOUD AND BELLIGERENT; DEMANDING MORE DRINKS; AND THAT HE HAD PUSHED FLT ATTENDANT #2 TO TRY TO FORCE HIS WAY INTO GALLEY FOR MORE DRINKS. 3 FLT ATTENDANTS IN BACK WERE TRYING IN A VERY CALM AND PROFESSIONAL MANNER TO CALM HIM DOWN; WITHOUT SUCCESS. I CALLED CAPT AND INFORMED HIM OF SIT AND TOLD HIM I WOULD GO BACK TO ASSESS THE PROB. HE PUT ON 'SEAT BELT' SIGN AND HE MADE A PA. WHEN I GOT TO BACK; PAX WAS STAGGERING; HIS EYES WERE GLASSY AND UNFOCUSED AND HE WAS CURSING LOUDLY. I EXPLAINED SEAT BELT SIGN WAS ON AND THAT CAPT ASKED ME TO MAKE SURE HE SAT DOWN. HE POINTED HIS FINGER IN MY FACE AND TOLD ME; '(EXPLETIVE) THE CAPT. I WANT THE CAPT HERE RIGHT NOW! HE CAN'T DO ANYTHING TO ME.' I GAVE HIM THE PAX DISTURBANCE FORM TO READ AND HE THREW IT AT ME. CAPT WAS INFORMED AND WE DIVERTED TO SJU TO REMOVE PAX.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.