AN MD80 FLT ATTENDANT IN CHARGE NOTICED A MAN WAS INTOXICATED DURING BOARDING IN ORD; BUT THE GATE AGENT SUPVR AND CAPT REFUSED TO HAVE HIM REMOVED.

Date: 2004-02 · Aircraft: MD-80 Series (DC-9-80) Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

AN MD80 FLT ATTENDANT IN CHARGE NOTICED A MAN WAS INTOXICATED DURING BOARDING IN ORD; BUT THE GATE AGENT SUPVR AND CAPT REFUSED TO HAVE HIM REMOVED.

Narrative

PAX WAS ALLOWED TO BOARD ACFT INTOXICATED. PAX SVC SUPVR WAS ALERTED OF SIT; AS WELL AS THE CAPT. CAPT INFORMED ME; AS FLT ATTENDANT #1; THAT THERE WAS NOTHING HE COULD DO TO REMOVE THIS PAX. PAX WAS INTOXICATED AND INCOHERENT. PAX INSISTED; DURING FLT; TO BE SERVED ALCOHOL; WHICH WE REFUSED. PAX WANTED TO GET TO THE COCKPIT TO TALK TO THE CAPT BECAUSE WE WERE REFUSING TO SERVE HIM ALCOHOL. PAX INFORMED ME THAT TSA TOOK ALL OF HIS ALCOHOL IN SECURITY THAT DAY. WE HAD TO INTERVENE WITH THE PAX SEVERAL TIMES AND HAD TO ASK HIM TO SIT DOWN ON SEVERAL OCCASIONS. PAX INSISTED TO STAND IN BACK OF ACFT. PAX WAS INFORMED ABOUT HIS BEHAVIOR AND THAT HE NEEDED TO COMPLY. AT THE MOMENT OF BOARDING; SEVERAL PAX MADE US AWARE ABOUT THIS PAX'S BEHAVIOR OUTSIDE IN THE WAITING AREA. THIS ALL COULD HAVE BEEN PREVENTED IF THE AGENTS AND CHICAGO ARPT WOULD HAVE DONE THEIR JOBS. IF THE PAX APPEARS TO BE INTOXICATED; AND IN THIS CASE IT WAS OBVIOUS THAT HE WAS BECAUSE HE COULD NOT ANSWER ANY QUESTIONS ASKED; WHY DID THEY ALLOW HIM TO BOARD? FURTHERMORE; WHY DID THE CAPT LEAVE US WITH THE PAX ONBOARD? HE IS THE FINAL AUTH (I GUESS NOT).

Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.