AN A300 FLT ATTENDANT RPTED ON A DISRUPTIVE PAX WHO WAS ANGRY ABOUT NOT BEING UPGRADED DURING A FLT FROM SJU TO BOS.

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PAX REQUESTED COMPLIMENTARY UPGRADE WHICH WAS REFUSED. SHE WAS VISIBLY UNHAPPY. AFTER MEAL SVC; SHE PUT HER TRAY ON THE FLOOR IN THE AISLE AND WHEN FLT ATTENDANT #6 ASKED HER FOR IT; SHE REFUSED. AS FLT PROGRESSED; SHE WAS VISIBLY ANNOYED WITH PA SAFETY ANNOUNCEMENTS; EVEN TELLING ME TO 'SHUSH' DURING A SEATBELT ANNOUNCEMENT. TOWARDS END OF FLT; FLT ATTENDANT #8 ASKED HER TO PASS THE TRAY AND SHE KICKED IT TOWARDS HER AND TURNED HER BACK ON HER. FINALLY; FLT ATTENDANT #6 ASKED HER TO GIVE THE TRAY TO HER OR SHE WOULD WRITE UP THE INCIDENT. THE PAX TOLD HER THAT THE FLT ATTENDANT WAS REFUSING TO DO HER JOB. FLT ATTENDANT INFORMED HER THAT HER JOB WAS NOT TO PICK UP THE TRAY FROM THE FLOOR. THE CAPT MADE A FINAL APCH PA AND I MADE; 'PREPARE FOR LNDG PA.' AS I WAS TAKING ITEMS INTO THE GALLEY; PAX CAME CHARGING FORWARD. I STOPPED HER AND ASKED HER TO TAKE HER SEAT. SHE STOOD IN FRONT OF ME AND WAVED HER FINGER IN MY FACE; DEMANDING FLT ATTENDANT #6'S NAME. I TOLD HER I WOULD GIVE HER MY BUSINESS CARD; BUT SHE MUST RETURN TO HER SEAT. SHE REFUSED. SHE THEN STARTED TO SHOUT AT ME; STILL WAVING HER FINGER IN A THREATENING MANNER. I ASKED HER SEVERAL TIMES TO SIT DOWN AND SHE SAID; 'YOU WORK FOR ME; NOT ME FOR YOU.' I SAID; 'NO MA'AM; I WORK FOR THIS AIRLINE.' SHE RESPONDED; 'AND WHERE DO YOU THINK THE MONEY COMES FROM?' I SAID; 'YOU NEED TO SIT DOWN NOW.' SHE TURNED AND WALKED AWAY SAYING; 'YOU'RE NOTHING BUT A BUNCH OF SKY WAITRESSES -- THAT'S WHAT YOU ARE.' I RESPONDED; 'NO MA'AM; WE ARE SAFETY PROFESSIONALS.' SHE SAT IN HER SEAT YELLING; 'YOU ARE JUST A BUNCH OF WAITRESSES IN THE SKY.' I CALLED THE CAPT AND ADVISED HIM THAT THE PROB WITH THE PAX HAD ESCALATED AND PLEASE HAVE AUTHS MEET ACFT. I FILLED OUT A PAX DISTURBANCE FORM AND PRESENTED THE LOWER PORTION TO THE PAX. I TOLD HER I WAS GIVING HER NOTICE THAT SHE HAD FAILED TO COMPLY WITH CREW MEMBER REQUESTS AND THAT HER BEHAVIOR ON THE FLT WAS UNACCEPTABLE. SHE STARTED TO ARGUE WITH ME AND I TOLD HER SHE HAD BEEN DISRUPTIVE; DISRESPECTFUL AND RUDE. AS SHE DEPLANED ACFT; I DIRECTED HER TO THE STATE POLICE WHO WERE WAITING FOR HER. I THEN BRIEFED THE STATE TROOPER ON HER BEHAVIOR.