A B767 PURSER RPTED THAT CHILDREN; BELONGING TO A GROUP; WERE UP WHEN THE SEATBELT SIGN WAS ILLUMINATED. INTERVENTION WAS MET WITH PROFANITY AND UNWILLINGNESS TO OBEY THE CABIN CREW. POLICE WERE INEFFECTIVE; UPON LNDG.
Synopsis
A B767 PURSER RPTED THAT CHILDREN; BELONGING TO A GROUP; WERE UP WHEN THE SEATBELT SIGN WAS ILLUMINATED. INTERVENTION WAS MET WITH PROFANITY AND UNWILLINGNESS TO OBEY THE CABIN CREW. POLICE WERE INEFFECTIVE; UPON LNDG.
Narrative
DURING THE FLT; AFT FLT ATTENDANT CALLED TO INFORM ME THAT SEVERAL CHILDREN WERE JUMPING FROM SEAT TO SEAT AND THAT SURROUNDING PAX WERE GETTING UPSET. I SPOKE TO ONE OF THE PARENTS FROM THE GROUP. HER RESPONSE; 'THEY ARE KIDS. WHAT DO YOU WANT ME TO DO?' THE SEATBELT SIGN WAS ILLUMINATED DUE TO TURB THROUGHOUT THE FLT. HOWEVER; THE PARENTS WERE NOT COMPLYING WITH CREW MEMBERS' INSTRUCTIONS. THE CHILDREN; AS WELL AS THE PARENTS; WERE UP AND ABOUT. UPON ARR INTO LA GUARDIA; WE HAD TO WAIT FOR A GATE. I RECEIVED A CALL FROM MAIN CABIN INDICATING THAT THE CHILDREN WERE RUNNING IN THE AISLE. I MADE 4 ANNOUNCEMENTS IN REGARDS TO SEATBELT SIGN IS ILLUMINATED; BUT NO ONE COMPLIED. AFTER SEVERAL CALLS FROM MAIN CABIN; I PROCEEDED TO MAIN CABIN AND THAT WAS WHEN PAX JUMPED UP IN A VERY INTIMIDATING WAY AND SAID 'WHAT THE (EXPLETIVE); OUR SEATBELT IS ON.' THE VERBAL ABUSE WAS TOO MUCH FOR ME TO HANDLE. I THEN INFORMED THE CAPT. HE MADE AN ANNOUNCEMENT THAT IF THE CHILDREN WERE NOT SEATED; HE WOULD MAKE THE PARENTS RESPONSIBLE. THAT WAS WHEN MAIN CABIN CALLED AND SAID THAT THEY WERE CHANTING A PHRASE; AND THAT THEY SHOULD GET ARRESTED. THEY DIDN'T CARE; AT LEAST THEY WOULD GET OUT OF THE ACFT FIRST. AS THE AIRPLANE WAS TAXIING; I NOTICED THE CHILDREN WERE STILL STANDING IN THE AISLE. I INFORMED THE CAPT AND SECURITY WAS CALLED. WHEN POLICE ARRIVED; I INFORMED THE OFFICER THAT THE GENTLEMEN; WHO VERBALLY ABUSED ME WITH PROFANITY; SHOULD BE ARRESTED FOR NOT FOLLOWING CREW MEMBERS' INSTRUCTIONS; AND EXPLAINED THE FEDERAL OFFENSE OF THAT CONSEQUENCE. ALSO; THEY WERE INTIMIDATING THE CREW. WHEN THE GENTLEMEN CAME OFF THE ACFT AND WAS QUESTIONED BY THE POLICE; HE PROCEEDED TO POINT AT ME AND STARTED SCREAMING AT ME; 'YOU SHOULD BE THE ONE TO GET (EXPLETIVE) ARRESTED FOR LETTING US SIT THERE; YOU (EXPLETIVE).' AGAIN; PORT AUTH POLICE DID NOTHING. AT THIS POINT I WAS ESCORTED TO MY NEXT FLT; WHILE THEY WERE BEING QUESTIONED. THEY STILL (THE GROUP) PROCEEDED TO SCREAM AT THE CREW; INCLUDING PROFANITY WORDS. THE NEXT DAY I CALLED THE FAA TO RPT THIS INCIDENT. THE PAX SHOULD BE FINED AND OR PENALIZED FOR THEIR ACTIONS; TO THE FULL EXTENT OF THE LAW.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.