PLT RIDING IN THE CABIN OF AN E145 NOTES AN UNSTABILIZED APCH AND HARD LNDG.

Narrative

I WAS COMMUTING HOME IN THE BACK OF A FLT FROM ORD TO ZZZ. I NOTICED MANY NONSTANDARD ACTIONS PERFORMED BY THE CREW INCLUDING PA ANNOUNCEMENTS AND POOR TAXI TECHNIQUES. THE ACTION I AM CONCERNED ABOUT WAS ON APCH TO ZZZ. WE WERE COMING IN TOO HIGH AND TOO FAST AND WE WERE HEADING RIGHT FOR THE RWY. BY ABOUT 1000 FT WE WERE JUST SLOW ENOUGH FOR FLAPS 22 DEGS WHEN THEY WERE SELECTED. I NOTICED THE PITCH ATTITUDE OF THE ACFT AS NOSE DOWN AS IF THE CREW WAS DIVING FOR THE RWY. WE WERE IN VMC THE WHOLE WAY AND SO I NOTICED CERTAIN LANDMARKS ON THE APCH AND; BEING VERY FAMILIAR WITH THE ARPT; I KNEW WHAT ALT WE WERE AT XING CERTAIN LANDMARKS. WE CROSSED ABOUT 500 FT AND STILL WERE NOT CONFIGURED FOR LNDG. I WAS WAITING ANY SECOND FOR A GAR; BUT IT DID NOT HAPPEN. THEY CONTINUED THE APCH AND FLAPS 45 DEGS WAS NOT SELECTED UNTIL XING THE THRESHOLD OF RWY 20 -- ABOUT 75 FT AGL. THE FLAPS WERE STILL IN TRANSIT WHEN WE TOUCHED DOWN VERY HARD ON THE RWY. CTL DID NOT APPEAR TO BE ESTABLISHED UNTIL WE WERE SLOW AND ABOUT TO TURN OFF THE RWY. I HAD TO ANSWER TO PAX WHEN THEY ASKED ME IF THAT WAS NORMAL. I SAID IT WAS THE GUSTY WINDS. THIS APCH AND LACK OF CTL OF THE ACFT WAS UNPROFESSIONAL; UNSAFE AND A BLATANT VIOLATION OF ACR STANDARDS.