A B777 CAPT DIVERTED TO EISN WHILE ENRTE TO EGLL DUE TO 2 VIOLENT PAX.
Synopsis
A B777 CAPT DIVERTED TO EISN WHILE ENRTE TO EGLL DUE TO 2 VIOLENT PAX.
Narrative
FLT ATTENDANT #1 CALLED TO ADVISE ME THAT A PAX HAD GRABBED AND TWISTED THE ARM OF FLT ATTENDANT #6 WHO REQUESTED THAT LAW ENFORCEMENT MEET THE ACFT UPON ARR AT EGLL. AN ACARS TEXT REQUEST WAS SENT AND RPTED ACCOMPLISHED BY DISPATCH. THIS PAX (IDENTED AS THE OCCUPANT OF SEAT IN COACH) WAS RPTED TO HAVE BEEN WALKING BTWN CABINS AND DISTURBING OTHER PAX IN DEFIANCE OF REPEATED WARNINGS BY SEVERAL FLT ATTENDANTS. HE WAS RPTED TO APPEAR TO BE INTOXICATED AND THEN TO HAVE FALLEN ASLEEP. I DIRECTED FLT ATTENDANT #1 TO PREPARE AND ISSUE THE INFLT PAX DISTURBANCE FORM AND SUGGESTED THAT SHE CONSIDER IDENTING AND ALERTING PAX OF APPROPRIATE PHYSIQUE TO ASSIST SHOULD RESTRAINT SUBSEQUENTLY BECOME NECESSARY. AS WE APCHED THE COAST OF IRELAND; I WAS ADVISED THAT THE DISRUPTIVE BEHAVIOR HAD RESUMED AND INCLUDED SHOVING 1 FLT ATTENDANT AND FORCING OPEN AN OVERHEAD COMPARTMENT SO THAT SOME OXYGEN MASKS WERE HANGING. I DIRECTED FLT ATTENDANT #1 TO GET ASSISTANCE AND TO ATTEMPT TO RESTRAIN HIM. SEVERAL MINS LATER (IN OBVIOUS AND FAIRLY SEVERE DISTRESS) SHE RPTED THAT A NUMBER OF SUCH ATTEMPTS HAD FAILED AND THAT THE SIT WAS GETTING OUT OF HAND. I INITIATED A DIVERSION TO LAND AT EISN ABOUT 1 HR SHORT OF EGLL. DURING OUR DSCNT; IT WAS FIRST RPTED THAT HE HAD BEEN RESTRAINED AND THEN THAT HE WAS NO LONGER RESTRAINED. LAW ENFORCEMENT PERSONNEL MET THE ACFT UPON ARR AND TOOK 2 INDIVIDUALS INTO CUSTODY. IT WAS AT THAT TIME THAT I LEARNED THAT THE OCCUPANT OF THE SEAT IN COACH WAS ALSO INVOLVED AND HAD BEEN THE ONE WHO RELEASED THE OXYGEN MASKS. THE AUTHS REQUIRED STATEMENTS FROM 4 INVOLVED FLT ATTENDANTS AND FROM ME. WHILE THAT WAS BEING ACCOMPLISHED; THEIR BAGS WERE LOCATED AND REMOVED AND THE FLT WAS CONTINUED TO EGLL. UPON ARR AT EGLL; ANOTHER STATEMENT WAS TAKEN FROM FLT ATTENDANT #1 BY COMPANY SECURITY PERSONNEL AND COPIES WERE MADE OF OUR STATEMENTS TO EISN AUTHS. FLT ATTENDANT #1 WAS RPTEDLY INJURED IN THE STRUGGLE TO SUBDUE THE PAX AND I RECOMMENDED THAT SHE BE EXAMINED BY COMPETENT MEDICAL STAFF BEFORE LEAVING THE ARPT.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.