A DEICE GND CREW FAILED TO REMOVE SNOW FROM THE FUSELAGE UNTIL REQUESTED TO DO SO BY FLT CREW.
Synopsis
A DEICE GND CREW FAILED TO REMOVE SNOW FROM THE FUSELAGE UNTIL REQUESTED TO DO SO BY FLT CREW.
Narrative
FLT CREW ARRIVED TO ACFT IN ORD FOR DEP. DURING WALKAROUND; FO NOTICED SNOW AND ICE ACCUMULATION ON ENTIRE ACFT DUE TO THE FACT IT SPENT THE NIGHT IN ORD DURING A SNOWSTORM. ACFT WAS BOARDED AND CLOSED OUT NORMALLY AND CREW SCHEDULED ACFT FOR DEICE. DEICE CREW ARRIVED AND WAS TOLD TO DEICE WITH TYPE I/IV FLUID AND THAT ACFT WAS PREPARED AND READY. AFTER APPROX 8 MINS; DEICE CREW NOTIFIED CREW THAT THE ACFT WAS CLEAN; SPRAYED WITH TYPE I/IV FLUID; AND GIVEN HOLDOVER TIME. DURING THE TIME THAT THE CREW WAS WAITING FOR PUSHBACK CREW; THE CAPT OBSERVED OUT OF SIDE WINDOW A REFLECTION OF THE ACFT ON A JETBRIDGE WINDOW. IT WAS OBSERVED AT THAT TIME THAT NONE OF THE SNOW COVERING THE TOP OF THE ACFT HAD BEEN REMOVED OR SPRAYED. CREW NOTIFIED THE DEICE MGR AND A CREW WAS SENT BACK TO ACFT. WHEN CREW RE-ESTABLISHED COM WITH DEICE CREW; THEY WERE ASKED IF THEY HAD SEEN THE SNOW AND ICE ON THE ACFT. THE CREW NOTIFIED ORD ASSISTANT CHIEF PLT ABOUT SIT; THEN DEICE CREW ASKED IF WE WANTED SNOW REMOVED FROM TOP OF ACFT ALSO. FLT CREW INFORMED DEICE CREW THAT THEY SHOULD NOT HAVE GIVEN AN ACFT 'CLEAN AND CLR TO DEPART' SIGNAL WITH THE ACFT IN THIS CONDITION; AND SNOW AND ICE MUST BE REMOVED FROM ENTIRE ACFT (INCLUDING TOP FUSELAGE) PRIOR TO DEP. BY THIS TIME; ORD ASSISTANT CHIEF PLT; RAMP MGR; AND CREW CHIEF WERE ALL AT THE ACFT AND OBSERVED DEICE CREW CLEAN THE ACFT. FLT CREW WAS AGAIN GIVEN AN ALL CLR; BUT DUE TO HOLDOVER TIME REQUIREMENT; FLT CREW HAD TO REQUEST YET ANOTHER APPLICATION TO WINGS AND TAIL TO ENSURE PROPER PROTECTION. BOTTOM LINE: DEICE CREW CERTIFIED AN ACFT FOR DEP WITH AN UNSAFE CONDITION WHICH COULD HAVE RESULTED IN AN ACCIDENT. ADDITIONAL NOTES: FLT CREW WAS IN ANOTHER SIT THIS WK AT ANOTHER STATION (RST) WHERE ACFT WAS COMPLETELY COVERED IN ICE AND WE HAD TO SPECIFICALLY ASK TO GET WHOLE ACFT CLEANED BEFORE DEICE CREW CONSIDERED SPRAYING ANYTHING OTHER THAN FLT SURFACES AND REMOVING ALL ICE ON ACFT. I ALSO OBSERVED AN ACFT DEPARTING DEICE AREA IN ORD THIS WK WITH PATCH OF SNOW AND ICE ACCUMULATION ON UPPER FORWARD FUSELAGE.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.