ANC LCL CTLR EXPERIENCED OPERROR WHEN MISIDENTING AN ACFT AND THEN ISSUING INSTRUCTIONS TO THE WRONG ACFT.
Synopsis
ANC LCL CTLR EXPERIENCED OPERROR WHEN MISIDENTING AN ACFT AND THEN ISSUING INSTRUCTIONS TO THE WRONG ACFT.
Narrative
ON JUN/FRI/05 AT APPROX XA30; I WAS WORKING THE LCL CTL POS AT ANC. TFC WAS HVY AND THE LCL ASSIST POS WAS OPEN. I HAD AN ACR Y WDB LAND RWY 6R AND EXIT AT TXWY D. ACR Y WAS TOLD TO CROSS RWY 6L AND CONTACT GND. FOLLOWING ACR Y; ACR X LANDED RWY 6R IN AN UNMARKED WHITE WDB. MY ATTN TURNED TO RWY 2 WHICH HAD SEVERAL ACFT XING AND BACK-TAXIING DUE TO MULTIPLE TXWY CLOSURES. WHEN I RETURNED MY ATTN TO RWY 6R; I MOMENTARILY MISTOOK ACR X FOR ACR Y (ACR Y OFTEN FLIES WHITE; UNMARKED WDB'S) AND TOLD ACR Y TO TURN L AT TXWY D. I RECEIVED NO RESPONSE SINCE ACR Y WAS ALREADY ON GND CTL. ACR X TURNED L AT TXWY E AND HELD SHORT OF RWY 6L. OUR FACILITY HANDBOOK STATES THAT A WDB MAY NOT HOLD ON TXWY E WHILE ANOTHER ACFT LANDS ON RWY 6R. AT THIS POINT; ACR Z (A WDB) WAS ON ABOUT A 1 MI FINAL FOR RWY 6R. WHEN I RECEIVED NO RESPONSE TO THE INSTRUCTION TO USE TXWY D; I REALIZED THAT I WAS USING THE WRONG CALL SIGN. AT THIS POINT THE NATURAL PROGRESSION OF MY SCAN WAS TO LOOK AT MY STRIP BOARD TO OBTAIN THE CORRECT CALL SIGN. BEFORE I COULD DO THIS; HOWEVER; MY OPS MGR WHO WAS MONITORING IN THE TWR CAB (NOT PLUGGED INTO OR SIGNED ON ANY POS) WALKED UP NEXT TO ME AND IN A RAISED VOICE TOLD ME TO 'CROSS ACR Y; CROSS ACR Y' WHILE POINTING AT ACR X ON TXWY E. BELIEVING THAT MY OPS MGR HAD THE CORRECT INFO; I DID NOT HESITATE AND; USING THE MOST RECENT ACR Y CALL SIGN; TOLD ACR Y TO CROSS RWY 6L; TWICE. I RECEIVED NO RESPONSE SINCE ACR Y WAS ALREADY ON GND CTL. MY OPS MGR THEN TOLD ME TO 'SEND THAT GUY AROUND.' STILL BELIEVING THAT MY OPS MGR WAS CORRECT; I LOOKED AT MY STRIP BOARD WHICH HAD ACR Y IN A XING POS. I THOUGHT THAT IF ACR Y WAS THE ACFT HOLDING BTWN THE RWYS; AS I WAS BEING TOLD BY MY MGR; THEN THE NEXT STRIP (ACR X) MUST BE THE ACFT ON SHORT FINAL. I TOLD ACR X TO GO AROUND; TO WHICH THEY RESPONDED 'WE ARE ON THE GND.' AT THIS POINT I REALIZED THAT THE INFO THAT MY OPS MGR WAS GIVING ME WAS INCORRECT. I THEN TOLD ACR Z TO GO AROUND; TO WHICH THEY REPLIED 'WE ARE TOUCHING DOWN.' I TOLD ACR X TO CROSS RWY 6L AS ACR Z WAS TOUCHING DOWN ON RWY 6R. MY LCL ASSIST TOLD ME AFTERWARD THAT SHE WAS BEGINNING TO MOTION TOWARD THE STRIP BOARD TO POINT AT THE ACR X STRIP AND TELL ME TO CROSS ACR X WHEN THE OPS MGR TOLD US TO 'CROSS ACR Y.' AT THAT POINT SHE HESITATED; BELIEVING SHE WAS CONFUSED AS WELL. MY 'LA' AND I HAD BEEN WORKING BUSY TFC TOGETHER VERY WELL FOR APPROX 45 MINS WITH NO PROBS. I AM CONFIDENT THAT HAD I NOT RECEIVED AN INCORRECT INSTRUCTION FROM MY OPS MGR; THE NORMAL PROGRESSION OF MY SCAN WOULD HAVE RESOLVED THE ISSUE BEFORE IT OCCURRED. IF IT HAD NOT; THEN AT THE LEAST MY 'LA' WOULD HAVE FIXED THE PROB HAD SHE NOT BEEN CONFUSED BY THE OPS MGR'S INCORRECT INFO AS WELL. AS A CTLR; YOU TUNE OUT A LOT OF BACKGND NOISE IN THE TWR CAB; BUT WHEN YOU HEAR A RAISED VOICE -- ESPECIALLY THAT OF A SUPVR OR A MGR -- GIVING YOU A SPECIFIC INSTRUCTION; YOU DO NOT HESITATE -- YOU ACT ON IT. THE INFO THE OPS MGR GAVE US WAS INCORRECT AND I BELIEVE A DIRECT CAUSE OF THIS ERROR. THE OPS MGR HAD NO REASON TO BELIEVE THAT MY 'LA' AND I WERE NOT WORKING OUR TFC SATISFACTORILY AND SHOULD NOT HAVE BEEN THERE. SEVERAL WITNESSES IN THE TWR; INCLUDING MY SUPVR; SAID THAT THE OPS MGR WAS BEING A DISTR.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.