CITATION CE500 FLT CREW HAS TRACK-HDG DEV DURING DEP FROM CNO.

Narrative

IMMEDIATELY AFTER TKOF; WE (1) LOST COM AT THE COPLT STATION AND (2) OBSERVED AN IRREGULAR INDICATION ON THE CABIN PRESSURIZATION GAUGE. WE WERE HANDED OFF TO SOCAL APCH; BUT BECAME DISTR WITH DIAGNOSIS; LEADING TO MISSED CALLS AND HDGS. WE EXPLAINED THE MISCOM AND PRESSURIZATION ISSUES TO THE FIRST CTLR; WHO ACKNOWLEDGED; BUT THEN HANDED US OFF TO A SECOND CTLR. THE SECOND CTLR BEGAN BERATING US ALMOST IMMEDIATELY; INTERRUPTING OUR ATTEMPTS TO CATCH UP WITH DISTRACTING AND UNHELPFUL COMMENTS AND QUESTIONS (ARE YOU INST RATED? ARE YOU A TRAINING FLT?) AND BERATING THE FLT CREW. HE CONTINUED BY ADDRESSING OTHER ACFT ON THE FREQ WITH COMMENTS LIKE 'SORRY I AM DISTR WITH A HIGH-PERFORMANCE THAT DOESN'T KNOW WHAT HE'S DOING' AND THE LIKE. WE UNFORTUNATELY PERMITTED THIS TO CREATE SOME CONFUSION IN THE COCKPIT. WE WERE SEVERE CLR AND VMC AND SHOULD HAVE EXERCISED COMMAND AUTH BY EITHER CANCELING IFR OR ASKING FOR A VECTOR TO PERMIT US TO SORT THE ISSUES OUT WITHOUT DISTR. TO PREVENT A REOCCURRENCE; WE HAVE INSTITUTED NEW COMPANY COCKPIT PROCS AND REMEDIAL TRAINING.