CABIN ATTENDANT REFUSES BOARDING TO PAX WHO STATES LAP CHILD WITH WHOM SHE IS TRAVELING HAS CHICKEN POX. PAX AGENT REMOVES BOTH BUT ALLOWS THEM TO BOARD AND FLY THE NEXT FLT WITH A DIFFERENT STORY ABOUT THE REASON FOR THE CHILD'S RASH.

Date: 2006-11 · Aircraft: B737-300 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-illness-injury

Synopsis

CABIN ATTENDANT REFUSES BOARDING TO PAX WHO STATES LAP CHILD WITH WHOM SHE IS TRAVELING HAS CHICKEN POX. PAX AGENT REMOVES BOTH BUT ALLOWS THEM TO BOARD AND FLY THE NEXT FLT WITH A DIFFERENT STORY ABOUT THE REASON FOR THE CHILD'S RASH.

Narrative

A PAX CAME ON WITH A LAP CHILD WITH 7 MINS TO GO BEFORE DEP AND SAID TO ME; 'I HOPE THIS FLT IS NOT FULL AND NO ONE IS SITTING NEXT TO ME BECAUSE MY BABY HAS THE CHICKEN POX' AND THAT POINT I SAID TO HER THAT SHE CANNOT FLY BUT SHE IGNORED ME AND WENT BACK TO HER SEAT. I INFORMED AN INFLT SUPVR ON THE JETWAY AND THEN TOLD THE CAPT. HE SAID THAT WE NEEDED TO GET PAX AGENT UP TO THE PLANE AND A SUPVR. THE SUPVR CAME UP AND SAID 'WELL SHE IS ALREADY ON THE PLANE AND HAS INFECTED EVERYONE SO WHAT IS THE PROB?' I SAID THE PROB WAS THAT I WOULD NOT TAKE THIS WOMAN. AFTER A BRIEF DISCUSSION WITH THE WOMAN; SHE WAS TAKEN OFF OF THE AIRPLANE. I JUST RECENTLY FOUND OUT THAT THE SUPVR PUT THE WOMAN ON THE NEXT FLT TO SFO. THE REASONING FOR THIS WAS THAT THEY SAID THAT THE CHILD DIDN'T HAVE CHICKEN POX IT WAS HIVES AND THAT THE WOMAN LIED TO ME. WELL IF SHE LIED TO ME WHAT IS TO SAY THAT SHE DID NOT LIE TO THEM AS WELL JUST TO GET HERSELF ON THE FLT. I SAW THE CHILD AND IT WAS THE CHICKEN POX. SO I BELIEVE THIS SUPVR PUT PEOPLE AT RISK TO A SERIOUS HEALTH PROB. MY FLT HAD ABOUT 20 CHILDREN AND INFANTS AND 2 PREGNANT WOMEN. WHO KNOWS WHO WAS ON THE NEXT FLT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.