AN A319 WAS IMPROPERLY DE-ICED AT ZZZ.

Narrative

CONTRACT DE-ICING AT ZZZ CONDUCTED IN VERY UNDISCIPLINED; UNPROFESSIONAL AND UNSAFE MANNER. DE-ICE PERSONNEL WOULD NOT ANSWER RADIO; AND WHEN THEY DID; SOME PERSONNEL COULDN'T SPEAK OR UNDERSTAND ENGLISH AT THE LEVEL REQUIRED TO DO JOB IN A SAFE MANNER. ACFT NOT DE-ICED IN CONSISTENT MANNER. ALSO; OVERHEARD DE-ICE PERSONNEL REMARK ON RADIO THAT THEY HAD BEEN WORKING SEVEN STRAIGHT HOURS WITHOUT A REST OR MEAL BREAK. AFTER RECEIVING POST-APPLICATION REPORT; AND BEING CLEARED FOR FLT CTL CHECK AND ENGINE START; FLT ATTENDANT ADVISED THAT COMMUTING PLT SEATED IN CABIN OBSERVED THAT THE ENTIRE LEADING EDGE OF LEFT WING HAD NOT BEEN DE-ICED AND WAS STILL LOADED WITH SNOW. YET; DE-ICE CREW RELEASED ACFT FOR FLT. COMMUTING PLT IN CABIN OBSERVED THAT LEFT WING LEADING EDGE WAS STILL COVERED WITH SNOW; AND TOLD FLT ATTENDANT TO ADVISE FLT CREW. DE-ICE PERSONNEL ADVISED AND ASKED TO RETURN TO ACFT TO COMPLETE DE-ICING. PROVIDE QUALITY PERSONNEL TO DO THIS JOB THAT IS CRITICAL TO FLT SAFETY; AND TRAIN THEM PROPERLY INSTEAD OF GOING FOR THE CHEAPEST BID AND THE LOWER QUALITY PERSONNEL THAT PROCESS ATTRACTS. WOULD A LOSS OF A 30-MILLION DOLLAR ACFT AND BILLIONS OF DOLLARS IN LAWSUITS REALLY BE WORTH NICKEL-AND-DIMING SUCH AN IMPORTANT FUNCTION UPON WHICH THE VERY SAFETY OF THE FLT DEPENDS?