B737 CAPT WAS INFORMED BY FA THAT DOOR 1R WOULD NOT CLOSE PROPERLY. MAINT WAS CALLED AND ONE OF MECHANICS 'SIGNED OFF' THE DISCREPANCY WITH THE PROBLEM NOT SOLVED.

Date: 2007-07 · Aircraft: B737 Undifferentiated or Other Model · Phase: ground

Anomalies: aircraft-equipment-problem-critical|deviation-discrepancy-procedural-maintenance

Synopsis

B737 CAPT WAS INFORMED BY FA THAT DOOR 1R WOULD NOT CLOSE PROPERLY. MAINT WAS CALLED AND ONE OF MECHANICS 'SIGNED OFF' THE DISCREPANCY WITH THE PROBLEM NOT SOLVED.

Narrative

PRIOR TO DEP; 'A' FLT ATTENDANT NOTIFIED ME (CAPT) THAT THEY WERE HAVING TROUBLE WITH THE R1 DOOR. DOOR HANDLE COULD BE MOVED TO FULL CLOSED POS; HOWEVER A SUBSTANTIAL GAP COULD BE OBSERVED AROUND THE EDGE; IE; DAYLIGHT. ENOUGH FOR A SMALL RODENT TO CRAWL THROUGH. I MADE A MAINT LOGBOOK ENTRY TO THIS EFFECT. SINCE A MAINT TECHNICIAN WAS ALREADY OUT AT THE ACFT; HE ATTENDED TO THE PROB WITH THE DOOR. HE QUICKLY RPTED THAT 'WE WERE NOT GOING ANYWHERE WITH THIS ACFT.' I CONTINUED MY PREFLT DUTIES; JUST IN CASE SOMETHING CHANGED. AFTER A WHILE; A DIFFERENT MAINT TECHNICIAN APPEARED IN THE COCKPIT. HE ASKED WHAT THE PROB WAS; AND I TOLD HIM. UNKNOWN TO ME AT THE TIME; WAS THE 'A' FLT ATTENDANT'S OBSERVANCE OF THE FIRST AND SECOND TECHNICIAN WORKING WITH THE DOOR; TRYING TO GET IT TO CLOSE PROPERLY. ALLEGEDLY; THE FIRST MECH REFUSED TO SIGN OFF THE DOOR. MECH X PRETENDED TO NOT KNOW ANYTHING ABOUT THE PROB; AND THAT HE JUST SHOWED UP. A LIE; IN MY OPINION. AFTER WORKING WITH THE DOOR; HE SIGNED OFF THE LOGBOOK. I'M HAPPY; BUT WENT BACK TO CHK THE OP OF THE DOOR. DOOR DID STILL NOT WORK PROPERLY. FLT ATTENDANTS OBSERVED THAT IT TOOK A SECOND HAND PUSHING AGAINST THE DOOR; WITH MAYBE A LITTLE NHL STYLE HIP CHK TO GET THE DOOR TO SEAT PROPERLY. UNACCEPTABLE TO ME. AS MECH X STARTED TO BERATE ME IN FRONT OF PAX (THEY INTEND TO SEND A LETTER TO COMPANY); I MOVED THE CONVERSATION TO THE JETWAY. I WAS INFORMED THAT HE HAD BEEN OPERATING THESE DOORS FOR 20 YRS; AND THAT I (AND OTHER PLTS) DID NOT KNOW HOW TO OPERATE THEM. STRONG CONVERSATION IN JETWAY. CALLED FODO; ENTERED NEW WRITE-UP AND THE JET GOT FIXED; PROPERLY. ATTITUDE OF THIS MECH IS A MAJOR SAFETY ISSUE HERE. SEVERAL OTHER SUPVRS AGREED. SO DID THIRD MECH; WHO CAME OVER FROM HANGAR. DON'T CARE IF HE GETS FIRED OR PROMOTED; BUT I WOULD LIKE THE OBVIOUS SAFETY ISSUE RESOLVED. INFORM ANY MECHS IN NEED OF TRAINING; THAT; ALTHOUGH THE CAPT OF THE ACFT IS NOT A MECH; HE MIGHT KNOW HOW DOORS WORK. CAPTS MIGHT INDEED BE INTERESTED IN FLYING AN AIRWORTHY ACFT. ALL THE PAX INSIST UPON IT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.