A B737 CAPT FFDO WAS NOTIFIED BY THE PAX SVC AGENT THAT ARMED AGENTS WERE ON BOARD; HOWEVER FAMS NEVER CAME FORWARD TO INTRODUCE THEMSELVES TO THE CAPT.

Date: 2008-09 · Aircraft: B737-300 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy

Synopsis

A B737 CAPT FFDO WAS NOTIFIED BY THE PAX SVC AGENT THAT ARMED AGENTS WERE ON BOARD; HOWEVER FAMS NEVER CAME FORWARD TO INTRODUCE THEMSELVES TO THE CAPT.

Narrative

FAMS DID NOT PROPERLY IDENT THEMSELVES TO THE PIC. I WAS AVAILABLE IN THE COCKPIT THROUGHOUT THE ENTIRE BOARDING PROCESS. THE OPS AGENT LET ME KNOW SHE HAD 2 FAMS; I IDENTED MYSELF AS AN FFDO TO OPS; BOARDING BEGAN; AND I NOTICED THAT GENERAL BOARDING WAS IN PROGRESS WITHOUT THE FAMS COMING FORWARD. I ASKED THE A FLT ATTENDANT IF THE FAMS EVER SHOWED AND WAS TOLD THEY WERE IN THE 3RD ROW. I ASKED THE FAM LEAD TO COME FORWARD AND QUESTIONED WHY THEY DIDN'T IDENT THEMSELVES. I WAS TOLD THEY WERE NO LONGER REQUIRED TO DO SO EFFECTIVE (4 MONTHS AGO). THIS WASN'T/ISN'T MY UNDERSTANDING AND WE DISCUSSED THE ISSUE. THE FAM RETURNED TO HIS SEAT. I WENT UPSTAIRS TO THE OPS AGENT TO ASK WHAT HER UNDERSTANDING OF THE FAMS PROC WAS REFING NOTIFYING THE FLT CREW; AND SHE HAD THE SAME UNDERSTANDING THAT I HAD. FAMS MUST IDENT THEMSELVES TO THE PIC. I QUICKLY CALLED THE CHIEF PLT; LET HIM KNOW WHAT WAS GOING ON; AND WAS TOLD HE WASN'T AWARE OF ANYTHING ALLOWING FAMS TO BOARD WITHOUT CHKING IN WITH THE CAPT. WE LEFT THE GATE. USING MY CELL PHONE; I CALLED THE OPS CONTROL; IDENTED MYSELF AS AN FFDO; GIVING MY CRED NUMBER; AND ASKED IF FAMS WERE ASSIGNED TO MY FLT. THEY WERE ASSIGNED TO THE FLT CONFIRMED BY OPS CONTROL. FAMS MUST ADHERE TO CURRENT POLICY OF NOTIFYING THE CAPT/PIC.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.