CLT TRACON Controller described controller airspace deviation event when air carrier responded to multiple clearances issued to another similar sounding call sign aircraft; reporter contending flight crews were also partially responsible for event.
Synopsis
CLT TRACON Controller described controller airspace deviation event when air carrier responded to multiple clearances issued to another similar sounding call sign aircraft; reporter contending flight crews were also partially responsible for event.
Narrative
Aircraft ABCD was an arrival to CLT. The aircraft initially check in on my frequency as a result of taking a frequency change for another aircraft. I informed Aircraft ABCD that he had taken the clearance for Aircraft ABCE and sent them back to the center. Later after I received a hand off on ABCD he again took a frequency change for ABCE who I was handing off to the final controller. I immediately stated that the instruction was to ABCD. In spite of the correction aircraft ABCD switched to the final controller. The final controller had taken a hand-off on aircraft ABCE and mistakenly assumed the aircraft checking in was the aircraft he took a hand-off on. The final controller issued a descent clearance to ABCD because of his error. The result was an airspace deviation for the controller. Given that this was the second time in 15 minutes that ABCD took a clearance for a different aircraft I feel the pilot of ABCD should have been given a deviation. The manager on duty would not file a deviation nor would he bring this to the attention of the company. There is no doubt that ATC was at fault in that we issued a clearance to the wrong aircraft. However there is no doubt that the pilot of ABCD was the true cause of the situation.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.