An Air Carrier Captain noted that they were unable to contact ATC or Company Operations after leaving the gate with the Tower closed. Captain returned to the gate; making phone calls to get ATC's attention.
Synopsis
An Air Carrier Captain noted that they were unable to contact ATC or Company Operations after leaving the gate with the Tower closed. Captain returned to the gate; making phone calls to get ATC's attention.
Narrative
We were scheduled for a pre-dawn departure. After boarding and de-icing; taxied to threshold of Runway X for departure and began attempting to contact ATC for clearance. We tried multiple frequencies all without any response. Multiple ACARS messages were sent between us and Dispatch without a resolution. Multiple attempts were made to call Company Operations with no response; even when our Dispatcher said they had them on the phone at the time. We even waited until after XA:00 local time to try ATC again to see if we could make contact. At that time; we were at our limit on fuel and on our de-ice hold over time and were forced to return to the gate. Once back at the gate; I went into Operations and called Flight Service; who notified me to go back to aircraft and try again on 121.40 for clearance. Once back at aircraft; we were able to successfully contact ATC on 121.40 for clearance and continue as planned. My major problem with this whole scenario; aside from not being able to contact anyone for a clearance on the ground at this airport and that time of morning; is that we made multiple attempts on 121.50 to contact ATC and to our operations frequency with no response. This is a serious safety issue. What if we had been on fire or had an attempted flight deck breach? We were completely on our own. For a Part 121 scheduled passenger airline; this is unacceptable. There has always been a problem with communications at this airport. ATC does not come to work until XA:00; this is a problem when we have an earlier scheduled departure; but even at and after XA:00; we could not raise them. Additionally; we should have been able to reach our operations people and we could not until we were back at the gate. There must be serious communications problems at this airport. Suggestions: Number one; no matter what the circumstances; an aircraft should always be able to reach someone on 121.50. We were not; this is unacceptable and dangerous. Number two; if we are going to have departures at that early hour then there should be a Controller on duty whom we can contact for a clearance. If not; then the departures should not be scheduled until such time as ATC is available; particularly at non tower uncontrolled airports. If the Company expects us to call Flight Service from Operations; then a Company memo should be distributed accordingly to the pilot group. To do so from Operations; prior to boarding with an expected wheels up time; ATC should be advised of our intent of conducting our operations out of this small airport and similar airports in this way and in the future.
Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.