FLT ATTENDANT RPT REGARDING A PAX WHO WOULD NOT COMPLY WITH REQUESTS TO CHK HIS ROLLER BOARD SUITCASE. HE INSISTED ON STORING IT UNDER HIS SEAT BECAUSE ALL THE OVERHEAD BINS WERE FILLED. HE WAS VERBALLY ABUSIVE AND FLT ATTENDANTS REQUESTED THAT HE BE REMOVED FROM THE FLT. THE CAPT WOULD NOT DO SO AND OTHER PAX HAD TO BE MOVED TO ACCOMMODATE HIM.

Narrative

THE SIT AROSE WHEN A PAX ON OUR FLT TO CCS BECAME IRATE WHEN HE WAS ASKED TO CHK HIS ROLLER BOARD SUITCASE. WE WERE INFORMED BY THE AFT FLT ATTENDANTS THAT ALL OVERHEAD BINS WERE FULL. HE WAS VERBALLY ABUSIVE TO OUR PURSER; EXTREMELY INSULTING AND WOULD NOT COMPLY WITH HER REQUESTS. WE ENDED UP WANTING HIM REMOVED FROM THE FLT BECAUSE OF HOW SCARY HE BECAME BUT THE CAPT LET HIM PUT HIS SUITCASE UNDER A SEAT AND HE WAS LEFT ON BOARD. WE MOVED OTHER PAX TO ACCOMMODATE HIS SUITCASE. CARRY-ON LUGGAGE SEEMS TO BE OUR #1 PROB WITH PAX. THEY WON'T COMPLY WITH THE RULES WITHOUT A CONFRONTATION FIRST. OUR SOUTH AMERICAN AND CENTRAL AMERICAN PAX SEEM TO BE THE WORST ABOUT UNDERSTANDING AND COMPLYING WITH OUR LUGGAGE REGS. EVERYONE WANTS TO PUT THEIR SUITCASES PILED IN THE CLOSETS OR AT THEIR FEET. THE SIT IS NOT UNDER CTL WHERE CARRY-ON BAGS ARE CONCERNED. EVEN THE '2 BAG ONLY' RULE DOESN'T SEEM TO WORK WHEN PURSES; BRIEFCASES; COMPUTERS; ETC; DON'T COUNT. PEOPLE DON'T WANT TO SEPARATE FROM THEIR BELONGINGS. WHAT DO WE DO WHEN WE ARE LEFT AT FL300 FOR 3 HRS WITH VERBALLY ABUSIVE PAX?