FLT ATTENDANT RPT; B757; PAX AGGRESSION.

Date: 1999-04 · Aircraft: B757-200 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

FLT ATTENDANT RPT; B757; PAX AGGRESSION.

Narrative

FLT ATTENDANT #2 ADVISED ME THAT A MALE PAX IN ROW XX WAS ACTING VERY AGGRESSIVELY TOWARDS HIM. I WAS ALREADY FAMILIAR WITH THE WOMAN IN ROW XX; SEAT XXA. SHE GAVE ME A HARD TIME WHEN I ASKED HER TO REMOVE HER BAG OR PURSE OFF THE FLOOR; DUE TO SEATING IN EMER EXIT. SHE WAS UPSET AND LOOKED AT PAX SEATED IN XXB. WHEN I WENT TO COACH CABIN TO IDENT THE MALE PAX; I NOTICED THAT THE ANGRY WOMAN WITH PURSE HAD MOVED TO SEAT XXB. WHEN DEPLANING I PURPOSELY POSITIONED MYSELF ACFT L AFT OF FIRST CLASS. I WANTED TO BE DIRECTLY ACROSS FROM #2 FLT ATTENDANT TO PROTECT AND WITNESS ANY SITS THAT MAY OCCUR. WHEN THE WOMAN WENT BY I SAID 'GOODBYE HAVE A NICE DAY' SHE SAID 'YEAH RIGHT! HAVE A NIGHT DAY' AND STARTED MUMBLING VERY ANGRILY AND LEFT. NOW I KNEW THIS WAS THE COUPLE; SO I WATCHED THE MALE PAX. HE WENT TOWARDS #2 FLT ATTENDANT; HIS FACE WAS VERY RED. (I THOUGHT HE WAS GOING TO HIT HIM.) SO I STEPPED FORWARD TOWARDS #2 FLT ATTENDANT THE MAN TURNED TOWARDS ME. I SAID 'BYE; BYE.' HE WAS BREATHING HVY AND LEFT THE PLANE. I LATER PULLED UP THE SEAT NUMBERS AND THEN THE PAX ITINERARIES. THIS INCIDENT SUPPOSEDLY BEGAN OVER #2 FLT ATTENDANT ADVISING THE WOMAN THERE WAS MEAT ON THE PASTA. NONE OF THE RECORDS SHOWED PAX SVC REMARKS FOR SPECIAL MEAL ORDERS. ALSO THEY WERE ALL DONE BY TRAVEL AGENCIES. I HAVE 20 YRS EXPERIENCE BTWN 2 AIRLINES. WHILE WORKING AT THE TICKET COUNTER FOR X AIRLINE; I AM VERY AWARE OF CUSTOMER/PAX AGGRESSION OR VIOLENCE. I STRONGLY BELIEVE THIS PAX WOULD HAVE STRUCK #2 FLT ATTENDANT HAD I NOT BEEN STANDING DIRECTLY ACROSS FROM HIM.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.