FLT ATTENDANT RPT; B727-200; PHL-DFW; PAX WITH OVERSIZED BAG; FLT ATTENDANT UP ON TKOF; STOWING BAG.

Narrative

PAX CARRIED ON EXCESSIVE BAGGAGE AND WOULD NOT ALLOW AGENT TO CHK HER BAGGAGE IN CARGO COMPARTMENT AND WAS VERBALLY ABUSIVE TO FLT ATTENDANTS; INTERFERED WITH FLT ATTENDANTS' DUTIES; CAUSED A DELAY IN DEP; AND CAUSED A SAFETY RISK; AS A FLT ATTENDANT WAS SEARCHING THROUGHOUT CABIN FOR LEGAL SPACE FOR PAX'S BAGS DURING TAXI; CAUSING FLT ATTENDANT TO BE OUT OF HER CABIN JUMP SEAT FOR TKOF. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE GATE AGENT CLOSED THE DOOR; WITHOUT THE BAG BEING STOWED. THE WOMAN WAS SCREAMING; SO UNFORTUNATELY; THE FLT ATTENDANT WHO WAS UP ON TKOF; WAS THE SAME FLT ATTENDANT WHO TOLD THE AGENT THAT THE BAG DIDN'T NEED TO BE TAKEN OFF AND CAUSE A DELAY; THAT SHE COULD FIND ROOM FOR IT. TRYING TO RUN BACK TO HER JUMP SEAT; ON THE TKOF ROLL; SHE JAMMED HER HAND AGAINST THE AFT JUMP SEAT. THE RPTR STATED THAT THEY SHOULD HAVE TAKEN A DELAY TO HAVE THE BAG REMOVED. THE OTHER FLT ATTENDANT; WHO TRIED TO HELP DEFUSE THE SIT BY TELLING THE AGENT SHE COULD FIND A PLACE TO STOW THE BAG; INADVERTENTLY ESCALATED THE PROB.