PLT RPT; B757; MIA-BOG; FAA STANDARDS INSPECTOR OBJECTED TO FLT ATTENDANT'S HANDLING OF CARRY-ON LUGGAGE UNDER SEATS.

Date: 1999-09 · Aircraft: B757 Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-other-unknown

Synopsis

PLT RPT; B757; MIA-BOG; FAA STANDARDS INSPECTOR OBJECTED TO FLT ATTENDANT'S HANDLING OF CARRY-ON LUGGAGE UNDER SEATS.

Narrative

FAA FLT STANDARDS PAX ON FLT TOOK OFFENSE AT FLT ATTENDANT'S SOLUTION TO CARRY-ON BAGGAGE PROB. FLT ATTENDANT STORED 2 BOXES OF TOYS UNDER SEATS OF EMPTY ROW OF CABIN. BOXES PROTRUDED SOMEWHAT FROM UNDER SEAT. FAA OBJECTED AND IDENTED HIMSELF TO FLT ATTENDANT. FLT ATTENDANT TOOK OFFENSE. FAA DID NOT IDENT HIMSELF PRIOR. INTENSE DISCUSSIONS FOLLOWED. FLT ATTENDANT NOTIFIED COCKPIT OF PROB ENRTE AND THAT FAA WOULD DEBRIEF COCKPIT AFTER FLT. INSPECTOR NOTIFIED CAPT HE DID NOT LIKE ATTITUDE OF FLT ATTENDANTS AND VAGUENESS OF MANUALS. EXPECT REPERCUSSIONS FOR FLT ATTENDANT TRAINING; MANUALS; AGENT PROCS; ETC. NOTED COCKPIT HAS LITTLE OR NO GUIDANCE FOR THIS PROB. SUGGEST FIRMER GUIDELINES TO ADDRESS PROB. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT HE DIDN'T KNOW HOW FAR OUT THE BOXES WERE PROTRUDING FROM UNDER THE SEATS. HE THOUGHT THAT IT WAS EASY TO SEE WHY THE FLT ATTENDANT AND FAA STANDARDS PERSON HAD A CONFRONTATIONAL PROB; BECAUSE OF THE FAA PERSON'S ATTITUDE WAS OBNOXIOUS. THE RPTR ONLY LEARNED THE FACTS AFTER THE FLT WHEN THEY DEBRIEFED.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.