PLT RPT; B727; ABQ-DEN-LAX. CAPT REFUSED TO LET GATE AGENTS BOARD PAX WITH LESS THAN FAA MINIMUM CABIN CREW ON BOARD (FAR PART 121 PT 393).
Synopsis
PLT RPT; B727; ABQ-DEN-LAX. CAPT REFUSED TO LET GATE AGENTS BOARD PAX WITH LESS THAN FAA MINIMUM CABIN CREW ON BOARD (FAR PART 121 PT 393).
Narrative
ACFT HAD ARRIVED FROM ABQ AS FLT ZZ; WITH 5 THROUGH PAX. COCKPIT AND CABIN CREW ORIGINATED IN DEN. 120 ORIGINATING PAX WERE SCHEDULED TO BOARD. SINCE THERE WAS THE MINIMUM FAR 121.391 FLT ATTENDANT COMPLEMENT ON BOARD (3) I TOLD THEM TO STAY ON BOARD FOR PAX ENPLANING. FLT ATTENDANT #1 TOLD THE GATE AGENT THAT EITHER CUSTOMER SVC WOULD TAKE TICKETS AT THE JETWAY; OR THE FLT ATTENDANTS WOULD TAKE TICKETS ON BOARD. THE AGENT WANTED A FLT ATTENDANT TO TAKE TICKETS IN THE TERMINAL; BUT I TOLD CUSTOMER SVC THAT I WANTED ALL 3 OF MY MINIMUM FAR 121.391 COMPLEMENT OF FLT ATTENDANTS ON BOARD THE ACFT FOR SAFETY REASONS. AT ABOUT XA05; A CUSTOMER SVC SUPVR MR X CAME DOWN THE JETWAY TO QUESTION MY ACTIONS. I TRIED TO EXPLAIN MY REASONING TO HIM; AS I VIEWED THIS AS A SAFETY ISSUE. MR X KEPT INSISTING THAT IT WAS A CUSTOMER SVC/BOARDING ISSUE. HE SAID 'THE FAA SAYS THAT IS ALL WE NEED AND WE ARE UNDERSTAFFED.' I REITERATED THAT I CONSIDER IT A SAFETY ISSUE. MR X SAID; 'YOU'VE DONE THIS BEFORE; DISREGARDING CORPORATE POLICY.' I STATED THAT AS CAPT; I CONSIDERED IT A SAFETY ISSUE AND MY FLT ATTENDANTS WERE STAYING ON BOARD. HE ARGUED FOR 5-10 MINS; STATING THAT IT WOULD DELAY THE FLT. (THE FLT WAS 3 MINS LATE DEPARTING; AND IF HE HADN'T SPENT ALL THAT TIME ARGUING AND HELPED TAKE TICKETS; THERE WOULD NOT HAVE BEEN A DELAY.) THIS ISSUE HAS BEEN BROUGHT UP TO AIRLINE X OVER THE PAST 2 YRS WITH NO ACKNOWLEDGEMENT OR RESPONSE. IT IS QUITE OBVIOUS TO ME THAT AIRLINE X IS MORE CONCERNED WITH ON-TIME PERFORMANCE THAN SAFETY. RATHER THAN ADDRESS THE PROB; THEY TRY TO INTIMIDATE AND THREATEN COCKPIT/CABIN CREWS.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.