A B757-200 PIC RPT ON THE NON USE OF OPS AGENTS; FORMER DISPATCHERS; IN THE DISPENSATION OF INFO TO FLCS AT SEQU; FO.
Synopsis
A B757-200 PIC RPT ON THE NON USE OF OPS AGENTS; FORMER DISPATCHERS; IN THE DISPENSATION OF INFO TO FLCS AT SEQU; FO.
Narrative
IT WAS BROUGHT TO MY ATTN DURING MY LAST UIO FLT THAT ANOTHER CAPT HAD RAISED AN ISSUE AS TO HOW THE OPS AGENTS -- ESPECIALLY THE FORMER DISPATCHERS -- ARE HANDLING THE FLTS OUT OF UIO. I HAVE BEEN TO UIO MANY; MANY TIMES OVER THE PREVIOUS YRS. I AM WILLING TO SAY THAT THE UIO OP IS BY FAR ONE OF THE BEST AND SAFEST IN OUR SYS. I WAS DISTRESSED TO SEE THAT ONE OF THE KEY AGENT/FORMER DISPATCHERS WAS TEMPORARILY NOT BEING UTILIZED IN OPS ON THE DAY OF MY LAST FLT. INSTEAD; A TEMPORARY FROM GYE WAS BEING USED TO SEE HOW DIFFERENT THE OP IS. THE ASSISTANCE FROM A FORMER DISPATCHER; AND SOMEONE WHO KNOWS THE FIELD AND ARPT AND HOW THE CONDITIONS CHANGE; IS INVALUABLE IN UIO AND ALL OF OUR HIT CITIES. I HAVE SEEN THESE AGENTS POINT OUT VALUABLE INFO TO BOTH OLD AND NEW CREWS WHILE OPERATING OUT OF UIO. THIS HAS ALWAYS BEEN IN A MOST PROFESSIONAL WAY. I HOPE THAT WE CONTINUE TO UTILIZE THESE AGENTS WITH THEIR EXTREMELY IMPORTANT KNOWLEDGE -- IT IS ONE OF OUR IMPORTANT SAFETY NETS. I HOPE THAT THEY ARE NOT TOLD TO NOT OFFER THEIR ADVICE. THIS WOULD BE CONTRADICTORY TO OUR MISSION STATEMENT AND FARS TO UTILIZE ALL AVAILABLE RESOURCES WHEN PLANNING OUR FLTS.
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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.