CABIN ATTENDANT RPT; B757; SFO-EGE. 45 MIN MECHANICAL DELAY; AIRLINE GAVE FIRST DRINK FREE TO PAX; AND AFTER THAT IT WOULD BE $4 EACH. MAN UPSET; THREATENED CABIN ATTENDANT. GIVEN WARNING FORM. CAPT UNCOOPERATIVE.

Date: 2000-12 · Aircraft: B757 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

CABIN ATTENDANT RPT; B757; SFO-EGE. 45 MIN MECHANICAL DELAY; AIRLINE GAVE FIRST DRINK FREE TO PAX; AND AFTER THAT IT WOULD BE $4 EACH. MAN UPSET; THREATENED CABIN ATTENDANT. GIVEN WARNING FORM. CAPT UNCOOPERATIVE.

Narrative

A PAX WAS UPSET THAT HE HAD TO PAY FOR A SECOND DRINK. HE REFUSED TO PAY; SO I DIDN'T SERVE HIM THE DRINK! I PRESENTED HIM WITH A PAX INFLT DISTURBANCE RPT. HE SAID NOTHING. HE VERBALLY THREATENED ME IN THE REAR OF THE ACFT BY SAYING 'IF YOU WERE NOT IN UNIFORM; I WOULD TAKE CARE OF YOU.' NO POLICE WERE CALLED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THEY HAD A 45 MIN MECHANICAL DELAY; THEREFORE; THE COMPANY AUTH THAT THE FIRST DRINK WOULD BE FREE; AND AFTER THAT IT WOULD BE $4 EACH. THIS MAN BLEW UP OVER THAT AND LATER TRIED TO GET A DRINK FROM FIRST CLASS. THE RPTR TOLD THE FIRST CLASS ATTENDANTS NOT TO SERVE HIM ANY FREE DRINKS. HE THREATENED THE RPTR WHILE HE WAS STANDING IN THE GALLEY; NOT IN FRONT OF THE PAX. THE CAPT DIDN'T WANT ANYTHING TO DO WITH THE PROB. AFTER RECEIVING THE WRITTEN WARNING; THE MAN SETTLED DOWN. IN LUGGAGE CLAIM; THE POLICE ASKED THE RPTR QUESTIONS ABOUT THE MAN AND WATCHED HIM CLOSELY. AS FAR AS THE RPTR KNEW; NO ONE CALLED FOR THE POLICE.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.