B727-200 PAX WAS TREATED VERY POORLY BY THE ACR AND HAD A VERY TIGHT CONNECTION FROM AN INTL STATION.

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HOW PROB AROSE: PAX ARRIVED LATE FROM CONNECTION (ARUBA-MIA); FELT IT WAS ACR X FAULT AND THEREFORE ACR X WAS OBLIGATED TO WAIT FOR HIM AND HOLD HIS SEATS OPEN. CONTRIBUTING FACTORS: 1) PAX ASKED AGENT AT ARRIVING FLT TO CALL AHEAD TO DEPARTING GATE AGENT (MIA-DTW). WHEN HE ARRIVED AT GATE AND REALIZED THE FLT HAD NOT BEEN 'HELD' FOR HIM; HE FELT PREVIOUS AGENT HAD IGNORED HIS REQUEST. 2) PAX FELT HE HAD PURCHASED AND THEREFORE OWNED SEATS XX AND YY AND COULDN'T UNDERSTAND HOW ACR X COULD GIVE SEATS THAT HE OWNED TO SOMEONE ELSE. 3) HE WAS RUSHED ONTO PLANE SO WE COULD HAVE 'ON TIME DEP.' 4) HE DIDN'T GET TO SIT WITH WIFE ARUBA-MIA AND WASN'T SEATED WITH WIFE MIA-DTW. 5) FELT HE WAS ENTITLED TO FIRST CLASS SEAT BECAUSE HE FELT ACR X HAD MISTREATED HIM. HOW DISCOVERED: PAX STOPPED ME TO COMPLAIN. CORRECTIVE ACTION: I RESEATED PAX TO GET HIM NEXT TO WIFE. NOT SATISFIED; RESEATED MORE PAX TO GET HIM HIS ORIGINAL SEATS XX AND YY. STILL NOT SATISFIED. OFFERED TO GET CUSTOMER SVC BUSINESS CARD FOR HIM. WOULDN'T STOP YELLING LONG ENOUGH FOR ME TO DO THIS.