B757 CABIN ATTENDANT RPTS PAX MISCONDUCT ESCALATED BY ALCOHOL DRINKS.

Date: 2002-01 · Aircraft: B757 Undifferentiated or Other Model · Phase: ground

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

B757 CABIN ATTENDANT RPTS PAX MISCONDUCT ESCALATED BY ALCOHOL DRINKS.

Narrative

THIS FLT WAS DELAYED ABOUT 1/2 HR. APPARENTLY SEVERAL PAX DECIDED TO WAIT IN THE BAR. 2 YOUNG WOMEN BOARDED AND ASKED ME IF THEY COULD UPGRADE TO FIRST CLASS. I DIRECTED THEM TO THE GATE AGENTS. THEY CHOSE TO TAKE THEIR ASSIGNED SEATS. AFTER THEIR FIRST SVC THE MAIN CABIN FLT ATTENDANTS TOLD ME (FLT ATTENDANT #1) THEY HAD SERVED THE 2 WOMEN 1 DRINK THEN CUT THEM OFF. ALL 4 FLT ATTENDANTS WERE AWARE OF THIS. WHAT WE WERE NOT AWARE OF WAS MALE PAX BUYING DRINKS AND GIVING THEM TO THE 2 WOMEN. WHEN THIS WAS FOUND OUT THEY ALSO WERE CUT OFF. WHEN DEPLANING; 1 OF THE 2 WOMEN TRIED TO HUG FLT ATTENDANT #3 AND MYSELF. FLT ATTENDANT #3 POLITELY TOLD HER TO BE CAREFUL OF HER CONDUCT ON HER RETURN FLT; THAT SHE COULD BE DENIED BOARDING ON THE BASIS OF INTOXICATION. THE WOMAN THEN SAID TO US 'THE REASON I HAD TO GET SO '*@!? FACED' IS BECAUSE OF ACR CRASHED AND KILLING PEOPLE.' WE WERE SHOCKED. I COULDN'T BELIEVE SOMEONE WOULD SAY THAT TO A FLT ATTENDANT OR ANY AIRLINE EMPLOYEE. FLT ATTENDANT #3 THEN RPTED THIS TO THE AGENT. THERE IS NO DOUBT THAT ALCOHOL IS THE REASON THE PROB AROSE AND THAT IT WAS A CONTRIBUTING FACTOR. THEY SEEMED FINE ON THE GND; BUT ALT AND ALCOHOL SEEMED TO ESCALATE THEIR INTOXICATION. THERE IS NOTHING I CAN THINK OF THAT WE COULD HAVE DONE DIFFERENTLY. IF I WOULD HAVE SUSPECTED ANYTHING BEFORE TKOF; I WOULD NOT HAVE HESITATED TO NOTIFY THE CAPT OR THE AGENT.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.