THE CABIN CREW OF A B757; WERE CONFRONTED BY AN UNRULY PAX.

Date: 2002-04 · Aircraft: B757 Undifferentiated or Other Model · Phase: cruise

Anomalies: deviation-discrepancy-procedural-published-material-policy|deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

THE CABIN CREW OF A B757; WERE CONFRONTED BY AN UNRULY PAX.

Narrative

PAX WAS SEATED IN FIRST CLASS. #1 FLT ATTENDANT REALIZED PAX BELONGED IN MID CABIN AFTER CHKING PAX LISTS AND BOARDING PASSES. AFTER PAX MOVED TO SEAT IN MID CABIN BECAME IRRITATED AND STARTED ASKING FOR CREW NAMES AND BADGE NUMBERS. PAX CONTINUED TO ASK FOR NAMES EVEN AFTER RECEIVING THEM; BUT BEGAN FOLLOWING FLT ATTENDANT #4 UP AND DOWN THE AISLES BANGING ON EMPTY SEATS WHILE YELLING VARIOUS THINGS AT FLT ATTENDANT #4. PAX STATED HE DID NOT CARE IF HE WAS DISTURBING THE OTHER PAX AND CONTINUED TO PACE UP AND DOWN THE MID CABIN AISLE. HE THEN ENTERED THE LAVATORY AFTER BANGING THE LAVATORY DOOR 5 TIMES AGAINST THE WALL. WHEN PAX LEFT LAVATORY; HE HAD LEFT PAPER TOWELS AND TOILET PAPER ALL OVER THE BATHROOM. THE CAPT WAS NOTIFIED WHILE PAX PROCEEDED INTO THE LAVATORY. THE CAPT ASKED US TO GIVE HIM ONE LAST WARNING AND IF HD DID NOT STOP; HE WOULD LAND THE ACFT. PAX EVENTUALLY FELL ASLEEP. I THINK WE LET THIS GO ON WAY TOO LONG. OTHER PAX BEGAN TO GET NERVOUS AND FLT ATTENDANT #4 FELT THREATENED BY THIS PAX; FOLLOWING HER UP AND DOWN THE AISLE. WE SHOULD NOT HAVE TO GIVE PAX 3 WARNINGS BEFORE TAKING ACTION. AFTER FLT; PAX DEPLANED AND WAS GONE WITH NO CONSEQUENCES TO HIS BEHAVIOR.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.