B757 PAX BECAME ANGRY TOWARD CABIN ATTENDANT WHEN TRYING TO PASS CABIN ATTENDANT AND SVC CART FOR THE RESTROOM. OTHER PAX HELPED TRANSLATE CABIN INSTRUCTION FOR PAX TO RETURN TO SEAT UNTIL AISLE CLRED FOR HIS PASSAGE.

Date: 2002-07 · Aircraft: B757 Undifferentiated or Other Model · Phase: cruise

Anomalies: flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

B757 PAX BECAME ANGRY TOWARD CABIN ATTENDANT WHEN TRYING TO PASS CABIN ATTENDANT AND SVC CART FOR THE RESTROOM. OTHER PAX HELPED TRANSLATE CABIN INSTRUCTION FOR PAX TO RETURN TO SEAT UNTIL AISLE CLRED FOR HIS PASSAGE.

Narrative

DURING THE CONVERGING BEVERAGE SVC FROM THE AFT BEVERAGE CART; I WAS APCHED FROM BEHIND BY PAX. AS I TURNED AROUND WITH A CUP OF COFFEE IN HAND; I ASKED PAX TO STEP BACK. HE TOLD ME HE HAD TO PASS THE CART. I TOLD HIM HE MUST FIRST STEP BACK SO I WOULDN'T SPILL THE COFFEE. HE REFUSED; INSISTING HE MUST PASS THE CART. SEVERAL PAX TRANSLATED THAT HE MUST STEP BACK. THEY IN TURN INFORMED ME HE HAD TO USE THE RESTROOM. I TOLD HIM HE MUST FIRST STEP BACK. HE BECAME VERY ANGRY AND RAISED HIS HANDS OVER HIS HEAD. AT THIS POINT; I TOLD HIM TO RETURN TO HIS SEAT. AGAIN PAX TRANSLATED FOR ME. THIS IS WHEN HE PUSHED ME ASIDE AND TRIED TO PASS. I THEN RAISED MY VOICE ALONG WITH PAX ASKING HIM TO SIT DOWN. PAX BEGAN TURNING AROUND. HE THEN RETURNED TO HIS SEAT. FLT ATTENDANT #2 ASKED ME IF I WERE OK AND SHE THEN INFORMED THE PURSER; WHO CALLED THE CAPT WHO MADE A PA TELLING PAX THAT HE WAS TO REMAIN SEATED; AND THAT TOUCHING A FLT ATTENDANT WAS NOT TO BE TOLERATED. THE POLICE MET THE FLT; SPOKE WITH PAX AND HIS WIFE AND THEN HE LEFT THE GATE AREA; NOT THINKING HE HAD DONE ANYTHING WRONG OR THAT HE SHOULD APOLOGIZE.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.