A B757 FLT ATTENDANT IS FRUSTRATED WITH THE BEHAVIOR OF 2 MALE PAX WHEN THEIR DRINKING BECOMES A PROB. 1 PAX IS QUESTIONED ON THE JETBRIDGE AFTER LNDG AT PDX; OR.

Date: 2003-09 · Aircraft: B757 Undifferentiated or Other Model · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A B757 FLT ATTENDANT IS FRUSTRATED WITH THE BEHAVIOR OF 2 MALE PAX WHEN THEIR DRINKING BECOMES A PROB. 1 PAX IS QUESTIONED ON THE JETBRIDGE AFTER LNDG AT PDX; OR.

Narrative

BASICALLY 3 PAX (2 MEN/1 WOMAN) SEATED TOGETHER IN AFT B757 ORDERED SEVERAL (4-5) BEERS EACH DURING THE FLT. FLT ATTENDANT #2 AND I MADE THE DECISION NOT TO SERVE THEM ANY MORE ALCOHOL -- DRINKING IT TOO FAST -- BECOMING LOUD. ONE OF THE PAX CAME TO ME AND REQUESTED MORE BEER. I 'CHKED' AND TOLD HIM WE WERE 'OUT.' HE AND THE OTHER MALE PAX THEN CORNERED FLT ATTENDANT #2 IN AFT GALLEY REQUESTING MORE BEER. THEY CALLED HER A LIAR WHEN SHE SAID WE DIDN'T HAVE ANY MORE; THEN SAID THEY'D TAKE WINE. SHE THEN EXPLAINED TO THEM OUR DECISION TO NOT SERVE THEM ANY MORE ALCOHOL. THEY BECAME VERY UPSET AND ONE OF THE MEN WALKED UP TO FIRST CLASS. I CALLED FLT ATTENDANT #1 TO TELL HER WHAT WAS GOING ON AND NOT TO GIVE HIM ANY ALCOHOL. HE TOLD HER HE WANTED TO BUY SOME BEER. SHE SAID THAT IT WAS FIRST CLASS AND THEREFORE; DIDN'T 'SELL' ALCOHOL. HE BECAME EVEN MORE UPSET AND BEGAN ARGUING WITH HER (1ST ROW OF FIRST CLASS WITNESSED ALL OF THIS). SHE TOLD HIM SHE 'WANTED HIM TO GO BACK TO HIS SEAT (RIGHT NOW).' HE RESPONDED; 'YEAH; I WANT TO THROW YOU OFF THE *@#?* PLANE!' HE STOMPED ON BACK TO HIS SEAT WHERE HE SPENT THE REMAINDER OF THE FLT GLARING AT US AND 'MOUTHING OFF' TO US. WE KEPT THE COCKPIT INFORMED; DECIDED TO ISSUE THE 'PAX INFLT DISTURBANCE RPT' TO THE PAX AND ALSO TO HAVE THE AUTHS MEET OUR FLT UPON ARR AT PDX. ISSUED THE RPT; LANDED WITHOUT FURTHER INCIDENT. LCL AUTHS DETAINED PAX ON JETBRIDGE FOR QUESTIONING (AND OF COURSE; HE DENIED EVERYTHING).

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.