A CL65 CAPT RPTED THAT; AFTER DECLARING AN EMER AND DIVERTING DUE TO A GEAR PROB; THE COMPANY ATTEMPTED TO HOLD THE CREW AN ADDITIONAL 6 HRS TO FERRY THE DOWNED ACFT AGAINST THE OBJECTIONS OF THE CREW.

Date: 2004-02 · Aircraft: Regional Jet 700 ER/LR (CRJ700) · Phase: cruise

Anomalies: aircraft-equipment-problem-critical|deviation-discrepancy-procedural-published-material-policy

Synopsis

A CL65 CAPT RPTED THAT; AFTER DECLARING AN EMER AND DIVERTING DUE TO A GEAR PROB; THE COMPANY ATTEMPTED TO HOLD THE CREW AN ADDITIONAL 6 HRS TO FERRY THE DOWNED ACFT AGAINST THE OBJECTIONS OF THE CREW.

Narrative

IN CRUISE FLT AT FL370; WE GOT A 'PROX SEN' STATUS MESSAGE. LOUD NOISE FROM NOSE GEAR AREA AND THE SOUND OF A GEAR DOOR OR UPLOCK TRYING TO OPERATE WAS HEARD. MAINT AND DISPATCH WERE NOTIFIED ABOUT THE PROB. DURING THE MAINT PATCH; WE GOT AN INTERMITTENT CAUTION MESSAGE; 'GEAR DISAGREEMENT' WITH AN AURAL; WHICH ONLY APPEARED AND THEN WENT AWAY. THIS INTERMITTENT MESSAGE HAPPENED 3 MORE TIMES. A DSCNT WAS REQUESTED. THE MESSAGE THEN APPEARED STEADY. THE R MAIN GEAR WAS INDICATING RED AND THE L MAIN AND NOSE GEAR INDICATED UP. AN EMER WAS DECLARED; THE QRH PROC WAS PERFORMED. DISPATCH DIVERTED US. THE FO BRIEFED THE FLT ATTENDANTS AND THEN MADE AN ANNOUNCEMENT TO THE PAX. AN UNEVENTFUL APCH AND LNDG WERE PERFORMED. AFTER CLRING THE RWY; CFR INSPECTED THE GEAR. THE GEAR PINS WERE INSTALLED BY THE FO AND WE TAXIED TO THE GATE. IT MUST BE NOTED THAT; AFTER THE EVENT; VERY POOR CREW SUPPORT WAS GIVEN BY THE COMPANY. THE PIC CALLED THE COMPANY CREW SCHEDULER TO FIND OUT WHAT WAS PLANNED FOR THE CREW. THE COMPANY WANTED THE SAME CREW TO STAY AVAILABLE AN ADDITIONAL 6 HRS TO FERRY THE SAME ACFT BACK TO THE HUB. NO CREW MEMBER WAS IN ANY STATE OF MIND TO DO ANY FURTHER FLYING. WE ALL NEEDED TIME TO DECOMPRESS AND UNSTRESS. IT TOOK 4 CALLS TO THE CHIEF PLT AND 4 MORE CALLS TO CREW SCHEDULING AND SCHEDULING SUPVRS TO MAKE THINGS HAPPEN; WHICH INCREASED MY STRESS. I THOUGHT THIS SHOWS VERY POOR CARE ON THE PART OF THE COMPANY. THE COMPANY WANTED THIS CREW TO DEADHEAD TO THE HUB AND FLY THE LAST 2 LEGS TO COMPLETE THIS 5 DAY TRIP THEY WERE ALL ON.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.