A B757 FLT ATTENDANT RPTED THAT AN AGGRESSIVE PAX; SEATED IN AN EMER EXIT ROW; REFUSED TO STOW HIS BAGGAGE; DELAYING PUSHBACK.

Date: 2004-02 · Aircraft: B757-200 · Phase: ground

Anomalies: deviation-discrepancy-procedural-far|deviation-discrepancy-procedural-published-material-policy|flight-deck-cabin-aircraft-event-passenger-misconduct

Synopsis

A B757 FLT ATTENDANT RPTED THAT AN AGGRESSIVE PAX; SEATED IN AN EMER EXIT ROW; REFUSED TO STOW HIS BAGGAGE; DELAYING PUSHBACK.

Narrative

ON FLT FROM SJU TO FLL; PAX WAS TOO BUSY WITH HIS CELLULAR PHONE AND REFUSED TO STOW HIS 2 CARRY-ON BAGS. AS WE WERE PREPARING FOR CLOSING THE DOORS AND PUSHBACK FROM GATE; PAX HAD HIS LUGGAGE ON FLOOR IN FRONT OF MY JUMPSEAT AND IN FRONT OF 2R DOOR (EXIT-EMER EXIT). AFTER REQUESTING PAX TO STOW HIS LUGGAGE SEVERAL TIMES; HE INSISTED HE WOULD DO IT LATER. WE COULD NOT GIVE CAPT 'THE CABIN SECURE' RPT FOR DEP. WE COULD NOT PUSH BACK OR CLOSE DOOR OF ACFT. I EXPLAINED TO PAX HE WAS NOT FOLLOWING FAR/FAA PROCS BY NOT STOWING HIS BAGS AND BLOCKING AN EMER EXIT; ALSO. HE STILL WOULD NOT FOLLOW MY REQUEST; AND WOULD NOT STOW HIS BAGS. I THEN PUT HIS LARGE SIZE BAG OUTSIDE ACFT TO BE CHKED; AND HE BECAME VERY VERBAL. THE CAPT WAS THEN INFORMED ABOUT INCIDENT AND GAVE THE PAX AN ULTIMATUM. HE WAS TO STOW HIS BAGS; OR HIS BAGS WERE GOING TO BE CHKED. HE COULD STAY AND BEHAVE PROPERLY; OR GO WITH THE BAGS ON THE NEXT FLT. PAX THEN AGREED TO CHK HIS BAG. INFLT; PAX WAS SERVED WITH PAX DISTURBANCE/MISCONDUCT RPT BY FLT ATTENDANT #2.

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Source: NASA Aviation Safety Reporting System (public domain). Reports are voluntary submissions and are not verified by NASA.